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Windows 7: Weekly BDOS; not sure when but mainly on start up (parent's laptop)

06 Apr 2014   #1
greywind

Windows 7 64bit
 
 
Weekly BDOS; not sure when but mainly on start up (parent's laptop)

Hi

My mum is reporting weekly or more frequent BSOD. Mainly on start up from what I can gather.

Thanks for any help.

GW


My System SpecsSystem Spec
.
06 Apr 2014   #2
Thedoctor44

 

Right, there are no dump files here. Please configure the dump files by following these instructions.

Dump Files - Configure Windows to Create on BSOD

Then follow the Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
06 Apr 2014   #3
greywind

Windows 7 64bit
 
 

Sorry about that!
My System SpecsSystem Spec
.

06 Apr 2014   #4
Thedoctor44

 

There' still nothing there. Can you check in your Windows folder for any dump files.
C:/Windows/minidump
If there's nothing there check
C:/Windows/MEMORY.DMP

Then please run Driver Verifier by following these instructions.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
06 Apr 2014   #5
greywind

Windows 7 64bit
 
 

Okay, hopefully this will work!
My System SpecsSystem Spec
06 Apr 2014   #6
Thedoctor44

 

Can you now please go back and follow the instructions on how to run driver verifier. A driver is causing pool corruption, driver verifier will help us determine which driver is causing the fault.
My System SpecsSystem Spec
13 Apr 2014   #7
greywind

Windows 7 64bit
 
 

Okay, I've followed the steps suggested.

I still think there's problems with the .dmp files.

I've configured it to create a small memory dump, I've done the driver verifier and I've check the minidump file and MEMORY file but the minidump file is empty and there is no MEMORY file.

I've attached the zip just created.

Apologies for my computer ignorance!
My System SpecsSystem Spec
13 Apr 2014   #8
Thedoctor44

 

I'm afraid you'll just have to keep it BSODing until a dump file is created. There's little else we can do at the moment.
My System SpecsSystem Spec
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 Weekly BDOS; not sure when but mainly on start up (parent's laptop)




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