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Windows 7: BSOD on startup once any program is opened, error BCCode 116

07 Apr 2014   #1
PGHDevin

Windows 7 Ultimate x86
 
 
BSOD on startup once any program is opened, error BCCode 116

Hi, I have started a new job as a systems admin and two machines that were in the server room are both Dell Precision M2400 models. They are both showing the EXACT same symptoms and I cannot seem to determine what is going wrong. Both of them, once booted, will remain powered on if at the desktop, but as soon as the processor gets any load, such as opening ANY program, they freeze and reboot to the BSOD "Attempt to reset the display driver and recover from timeout failed." I would upload the DMP files, but I cannot get any program to open long enough to save them. I gave them both a fresh install of Windows 7 Ultimate x86, have ran Dell Diagnostics, have ran SFC /scan now, memtest and am currently running Hot CPU Tester PRO. I am a recent tech graduate, so I do not have too much experience with this. Any help is appreciated. I will post below the details of the BSOD, although I'm not sure it will be of any help. If anyone knows how I can get the DMP files on here, please let me know. Any and all help is appreciated.

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

BCCode: 116
BCP1: 879050E8
BCP2: 93531CA0
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that describe the problem:
C:\Windows\Minidump\040714-15927-01.dmp
C:\Users\Devins\AppData\Local\Temp\WER-26239-0.sysdata.xml


My System SpecsSystem Spec
.
07 Apr 2014   #2
PGHDevin

Windows 7 Ultimate x86
 
 

System works fine in safe mode.. Downloaded Blue Screen Viewer and it is throwing an nvlddmkm.sys error.
My System SpecsSystem Spec
07 Apr 2014   #3
Thedoctor44

 

Please upload the dump files by following the Blue Screen of Death (BSOD) Posting Instructions

If you cannot upload the dump files even in safe mode then it is most likely a Graphics Card fault.
0x116 errors are generally caused by faulty Graphics Cards or bad graphics drivers.

You might have to replace the graphics cards in them.
My System SpecsSystem Spec
.

07 Apr 2014   #4
PGHDevin

Windows 7 Ultimate x86
 
 

My System SpecsSystem Spec
07 Apr 2014   #5
PGHDevin

Windows 7 Ultimate x86
 
 

Is that the correct zip you are looking for? It works fine in safe mode, which is why I do not believe it is a hardware issue.
My System SpecsSystem Spec
07 Apr 2014   #6
Thedoctor44

 

Yes that is correct, if your PC never crashes in Safe Mode then it's probably software related.

You appear to have the latest driver installed for your graphics card.

Essenbe has a very good tutorial for installing drivers, can you install version 314.22.

NVIDIA Drivers - Avoid Problems

EDIT: Before changing driver versions can you please create a system restore point by following these instructions.

System Restore Point - Create
My System SpecsSystem Spec
07 Apr 2014   #7
PGHDevin

Windows 7 Ultimate x86
 
 

Sure I will give it a shot. I'll let you know once its complete.
My System SpecsSystem Spec
07 Apr 2014   #8
PGHDevin

Windows 7 Ultimate x86
 
 

@Thedoctor44, where can I download old drivers from NVIDIA? I can only seem to find most recent.
My System SpecsSystem Spec
07 Apr 2014   #9
Thedoctor44

 

What's New | GeForce is the best website to go for old Nvidia drivers.
My System SpecsSystem Spec
07 Apr 2014   #10
PGHDevin

Windows 7 Ultimate x86
 
 

There does not seem to be an option for drivers for NVIDIA Quadro 370M on that site. Only GeForce and others.
My System SpecsSystem Spec
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 BSOD on startup once any program is opened, error BCCode 116




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