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Windows 7: BSODs after sleep mode back again

08 Apr 2014   #1
tkay11

windows 7 64 bit
 
 
BSODs after sleep mode back again

Having thought my computer had somehow fixed itself as I had no BSODs for a while, they have started up again.

It only happens after sleep mode. The Bug Check Strings are very variable, including NTFS_FILE_SYSTEM, IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA, MEMORY_MANAGEMENT, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, and SYSTEM_SERVICE_EXCEPTION.

I have not had any crashes other than in or immediately after sleep mode.

I have:

* run memtest again for 10 hours without revealing any problems.

* changed the video drivers and the SATA AHCI drivers.

* run Verifier without crashes on startup.

* changed the memory sticks from slots 2 and 4 to slots 1 and 3.

* replaced the motherboard with identical new one (Amazon's excellent return service).

* removed what seemed to be a faulty charged USB multi-hub.

* changed the memory used by the onboard graphics from I1b to 32Mb

* wiped the SSD disk clean and reinstalled Windows 7

None of this seems to have had any effect. Most of the time the system wakes up from sleep without a problem, but about once every two days or so it crashes during sleep or just after.

The latest crash came with the following information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 24
BCP1: 00000000000C08A5
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I attach the DM Log Collector file, along with a screen shot of a recent BlueScreenView.

My suspicion is that there is a fault with the memory sticks, but if memtest doesn't show a fault, how do I find out?

I'd be grateful, as before, for any suggestions from you experts.

Thanks

Tony


My System SpecsSystem Spec
.
09 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi.

Can you uninstall Trusteer Rapport?

Let us know the result.
________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff880027616be, 1, fffffa8006c4b141, 1}

*** WARNING: Unable to verify timestamp for RapportCerberus64_59849.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_59849.sys

Could not read faulting driver name
Probably caused by : RapportCerberus64_59849.sys ( RapportCerberus64_59849+4c8cf )

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 Apr 2014   #3
tkay11

windows 7 64 bit
 
 

Thanks very much for the suggestion and the prompt analysis, Arc, but Trusteer Rapport is a pre-requisite from my bank to allow me to do online banking and in order to test this I would have to run it for a few days without it loaded. I have used it for many years now and is absolutely stable with the other computers in the household running Windows 7, so I would have hoped it would not be a cause of a BSOD.

All the same, if that is the pointer, then I suppose I'll just have to continue with the random BSODs or just not use sleep mode. In fact all day today I have let the computer run (just letting the screens and the hard drives to shut down) and there has been no problem.

Tony
My System SpecsSystem Spec
.

10 Apr 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, that is sometimes an important program, so I did not suggested you to uninstall it.

But it causes BSODs very frequently. And there are reasons.

And your decision seems to be right.
Quote:
I suppose I'll just have to continue with the random BSODs
My System SpecsSystem Spec
12 Apr 2014   #5
tkay11

windows 7 64 bit
 
 

Thanks a lot, Arc. It is only a minor irritation, so I'll be living with it -- unless, of course, I find out some day that there is a hardware fault. I'll shut down this thread now, so thanks for the help!

Tony
My System SpecsSystem Spec
12 Apr 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Its ok, no problem.
My System SpecsSystem Spec
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 BSODs after sleep mode back again




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