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Windows 7: BSOD playing Tera, error 0x00000116

08 Apr 2014   #1
edxshadow

Windows 7 Home premium 64bit
 
 
BSOD playing Tera, error 0x00000116

My laptop has two graphics card: Nvidia GTX 660m and Intel graphics. Both with updated drivers. Whenever I use the Nvidia graphics card I crash within 5-20 minutes of game play in Tera Rising Online. With Intel graphics the game runs fine but the quality is horrible and performance is bad.
Please help!

System Information:

windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: Lenovo IdeaPad Y580, LENOVO, Product Name
CPU: GenuineIntel Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8487546880 total
VM: 2147352576, free: 1924706304

Crash Dump Analysis according to "Whocrashed":

On Tue 4/8/2014 10:13:43 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8800FDC6E2C)
Bugcheck code: 0x116 (0xFFFFFA8007111090, 0xFFFFF8800FDC6E2C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 335.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 335.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 335.23 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Fri 3/28/2014 10:37:22 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032814-30154-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0xD48AA4)
Bugcheck code: 0x116 (0xFFFFFA800F49A230, 0xFFFFF88010173AA4, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 335.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 335.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 335.23 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Thu 3/27/2014 8:51:21 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032714-23368-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x9BBE2C)
Bugcheck code: 0x116 (0xFFFFFA800E88A390, 0xFFFFF8800FE8EE2C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 335.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 335.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 335.23 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Mon 3/24/2014 11:57:57 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032414-19375-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x9BBE2C)
Bugcheck code: 0x116 (0xFFFFFA800A05C4E0, 0xFFFFF8800FE17E2C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 335.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 335.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 335.23 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Mon 3/24/2014 10:08:09 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032414-18454-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x9BBE2C)
Bugcheck code: 0x116 (0xFFFFFA800EB8F4E0, 0xFFFFF8800FE1CE2C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 335.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 335.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 335.23 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 335.23 , NVIDIA Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


My System SpecsSystem Spec
.
10 Apr 2014   #2
edxshadow

Windows 7 Home premium 64bit
 
 

Can anyone help? Should I repost this thread somewhere else?
My System SpecsSystem Spec
Reply

 BSOD playing Tera, error 0x00000116




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