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Windows 7: BSOD while watching vine

09 Apr 2014   #1
tekokk

Windows 7 Ultimate x64
 
 
BSOD while watching vine

Help me with my computer! been experiencing BSOD since 3months ago. Always happen while I was watching Vine video


My System SpecsSystem Spec
.
10 Apr 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\HAZIQROG-PC-Wed_04_09_2014_205403_29\040914-33197-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03250000 PsLoadedModuleList = 0xfffff800`03495e90
Debug session time: Wed Apr  9 18:44:28.317 2014 (UTC + 6:00)
System Uptime: 0 days 0:47:32.488
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.......
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+2824e )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  b

LAST_CONTROL_TRANSFER:  from fffff8801107d24e to fffff800032d0640

STACK_TEXT:  
fffff880`05d81468 fffff880`1107d24e : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`05d81470 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x2824e
fffff880`05d81478 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
fffff880`05d81480 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+2824e
fffff880`1107d24e ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+2824e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  530abc59

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+2824e

BUCKET_ID:  X64_0xA0000001_atikmdag+2824e

Followup: MachineOwner
---------

5: kd> lmvm atikmdag
start             end                 module name
fffff880`11055000 fffff880`11df6000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Feb 24 09:28:25 2014 (530ABC59)
    CheckSum:         00D51E69
    ImageSize:        00DA1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Caused by newer driver version of ATI.. Maybe try an older version and see if that works?

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper
My System SpecsSystem Spec
12 Apr 2014   #3
tekokk

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\HAZIQROG-PC-Wed_04_09_2014_205403_29\040914-33197-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03250000 PsLoadedModuleList = 0xfffff800`03495e90
Debug session time: Wed Apr  9 18:44:28.317 2014 (UTC + 6:00)
System Uptime: 0 days 0:47:32.488
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.......
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+2824e )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  b

LAST_CONTROL_TRANSFER:  from fffff8801107d24e to fffff800032d0640

STACK_TEXT:  
fffff880`05d81468 fffff880`1107d24e : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`05d81470 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x2824e
fffff880`05d81478 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
fffff880`05d81480 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+2824e
fffff880`1107d24e ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+2824e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  530abc59

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+2824e

BUCKET_ID:  X64_0xA0000001_atikmdag+2824e

Followup: MachineOwner
---------

5: kd> lmvm atikmdag
start             end                 module name
fffff880`11055000 fffff880`11df6000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Feb 24 09:28:25 2014 (530ABC59)
    CheckSum:         00D51E69
    ImageSize:        00DA1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Caused by newer driver version of ATI.. Maybe try an older version and see if that works?

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper
then what version should i use for AMD catalyst?
My System SpecsSystem Spec
.

12 Apr 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
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