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Windows 7: Random Win7 BSOD/freeze (sysdata.xml)

09 Apr 2014   #1
lenovo86

Windows 7 Home Premium 64 bit
 
 
Random Win7 BSOD/freeze (sysdata.xml)

Dear all,

first of all - thanks for being here for everyone in need, it´s been a while since I tried fixing a machine and was truely happy to find such a unique and helpful community as yours: thank you!

Now my problem,

My girlfriend´s Zenbook UX31E just started to randomly crash on her, resulting either in a black-to-screen, reboot and/or freeze. This has been a random event, sometimes it would not happen at all, sometimes 5 times in a row. This usually occured during:
- browsing on chrome. Thus we tried switiching to another browser and or reinstall-update chrome
- without doing anything in specific or hardware hungry, like writing on word. (This is what she told me, so bear with me..)

Please find a SF Diagnostic tool report-zip file as attached to this post below.

When I tried the W7 built in, problem solution center (using a german version here..sorry), it gave me this:

1.
Windows
Problem: Grafikkartenfehler (graphic cards error)
Dateien, die bei der Beschreibung des Problems hilfreich sind:
WD-20131111-0847.dmp
sysdata.xml
WERInternalMetadata.xml

Temporäre Kopie dieser Dateien anzeigen
Warnung: Wenn das Problem durch einen Virus oder ein sonstiges Sicherheitsrisiko verursacht wurde, kann der Computer durch das Öffnen einer Kopie der Dateien beschädigt werden.

2.
Windows
Problem: Unerwartetes Herunterfahren (Unexpected shutdown)
Dateien, die bei der Beschreibung des Problems hilfreich sind:
111213-7207-01.dmp
sysdata.xml
Temporäre Kopie dieser Dateien anzeigen
Warnung: Wenn das Problem durch einen Virus oder ein sonstiges Sicherheitsrisiko verursacht wurde, kann der Computer durch das Öffnen einer Kopie der Dateien beschädigt werden.

3.
Windows
Problem: Unerwartetes Herunterfahren (unexpected shutdown)
Dateien, die bei der Beschreibung des Problems hilfreich sind:
042713-7113-01.dmp
sysdata.xml

Temporäre Kopie dieser Dateien anzeigen
Warnung: Wenn das Problem durch einen Virus oder ein sonstiges Sicherheitsrisiko verursacht wurde, kann der Computer durch das Öffnen einer Kopie der Dateien beschädigt werden.
----

However, when I tried to use the built in "Look for solutions online" option, it would not be working.


If you require any more information, please do tell me. I attached the sf tool report below, but if you may find that this is not enough, I will be happily supply you with all the information you need.

Thanks again!

Please Seven Forums-People, you are my only hope (in not loosing face in front of my Gf for not fixing this laptop...)


My System SpecsSystem Spec
.
10 Apr 2014   #2
lenovo86

Windows 7 Home Premium 64 bit
 
 

Update:

It now so happened, that, after crashing 5(!) times in a row, it also crash-froze during start up. I somehow managed to get it back booting up using start up repair, but start up repair told me that "It was not able to resolve this problem".

Anyone?
My System SpecsSystem Spec
Reply

 Random Win7 BSOD/freeze (sysdata.xml)




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