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Windows 7: Random BSOD, Error: SYSTEM_SERVICE_EXCEPTION

10 Apr 2014   #1
Kalexander72

Windows 7 64bit
 
 
Random BSOD, Error: SYSTEM_SERVICE_EXCEPTION

Hi everyone,

Only has this PC for a few months and i have been plagued with Random BSOD's or crashes, I have spent hours on google looking for a solution but i still have not managed fix it, so i really hope you guys can help.

I have been using Who Crashed and this is the most common error -

On Thu 10/04/2014 20:39:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041014-20826-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x28364E)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88004A8864E, 0xFFFFF88006BCE560, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 334.89
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 334.89
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 334.89 , NVIDIA Corporation).
Google query: NVIDIA Corporation SYSTEM_SERVICE_EXCEPTION


Thanks in advance.


My System SpecsSystem Spec
.
10 Apr 2014   #2
Thedoctor44

 

Please create a restore point by following these instructions before changing any drivers.

System Restore Point - Create

You are having issues with your graphics driver. Can you please roll back the driver to the latest stable release, the best version is 314.22 but it's not available for every graphics card.
If not then please roll back to versions in April 2013.

Follow these instructions on how to uninstall graphics driver and re-install them.

NVIDIA Drivers - Avoid Problems

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004a8864e, fffff88006bce560, 0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+28364e )
Code:
fffff880`06bcdc98 fffff800`02c80de9 : 00000000`0000003b 00000000`c0000005 fffff880`04a8864e fffff880`06bce560 : nt!KeBugCheckEx
fffff880`06bcdca0 fffff800`02c8073c : fffff880`06bcdee0 fffff880`04050e6d fffff880`04059ac4 fffff880`06bcf830 : nt!KiBugCheckDispatch+0x69
fffff880`06bcdde0 fffff800`02ca6fad : fffff960`00361984 fffff960`003276fc fffff960`00070000 fffff880`06bcecf8 : nt!KiSystemServiceHandler+0x7c
fffff880`06bcde20 fffff800`02cae620 : fffff800`02dd1118 fffff880`06bcde98 fffff880`06bcecf8 fffff800`02c12000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`06bcde50 fffff800`02cbb6cf : fffff880`06bcecf8 fffff880`06bce560 fffff880`00000000 00000000`00000004 : nt!RtlDispatchException+0x410
fffff880`06bce530 fffff800`02c80ec2 : fffff880`06bcecf8 fffff880`06bceff8 fffff880`06bceda0 fffff880`06bcefb0 : nt!KiDispatchException+0x16f
fffff880`06bcebc0 fffff800`02c7fa3a : 00000000`00000000 fffff880`06bceff8 fffff880`00000000 fffff880`ffffffff : nt!KiExceptionDispatch+0xc2
fffff880`06bceda0 fffff880`04a8864e : fffff880`06bceff8 fffff880`06bcefb0 fffffa80`081e8000 fffff880`06bcf000 : nt!KiPageFault+0x23a (TrapFrame @ fffff880`06bceda0)
fffff880`06bcef30 fffff880`06bceff8 : fffff880`06bcefb0 fffffa80`081e8000 fffff880`06bcf000 00000000`00060021 : nvlddmkm+0x28364e
nvlddmkm.sys is causing a page fault which is caused by a process (mainly drivers) when they try to access memory that has not been paged to physical memory.

Post back the results.
My System SpecsSystem Spec
11 Apr 2014   #3
Kalexander72

Windows 7 64bit
 
 

Hi,

I have followed your instructions and installed that driver, unfortunately it has not fixed the problem, this is the latest report from Who Crashed -

On Fri 11/04/2014 12:43:53 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041114-22682-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x6C944)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8800494A944, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 314.22
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 314.22
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 314.22 , NVIDIA Corporation).
Google query: NVIDIA Corporation KMODE_EXCEPTION_NOT_HANDLED
My System SpecsSystem Spec
.

11 Apr 2014   #4
Thedoctor44

 

Can you follow these instructions on how to download and run Furmark.

Video Card - Stress Test with Furmark

It will stress test your GPU and if it crashes at all when testing it is a strong indication it's faulty.
My System SpecsSystem Spec
11 Apr 2014   #5
Kalexander72

Windows 7 64bit
 
 

Ok, i have downloaded and used the software, following the instructions in the thread, ran it for about an hour, it seems to be staying at 99% but the highest temp it has reached is 81, and I've had no crashes or artifacts.

So i suppose that's both good and bad, What should i do from here?
My System SpecsSystem Spec
11 Apr 2014   #6
Thedoctor44

 

Right, well that means your graphics card is stable.
We can try enabling Driver Verifier by following these instructions.
Make sure you DON'T enable any drivers that are categorized under Unknown, Macrovision and Microsoft Cooperation

Driver Verifier - Enable and Disable

I also recommend creating a restore point by following these instructions because there have been cases where your system becomes unstable which causes the system to crash on boot even in safe mode so this is a good option.

System Restore Point - Create

If your system does crash on boot up make sure you try safe mode first.
My System SpecsSystem Spec
11 Apr 2014   #7
Kalexander72

Windows 7 64bit
 
 

Ok, ive done that and have had no BSOD so far, ill leave it the suggested 24 hours then ill post an update, thanks for all the help so far.
My System SpecsSystem Spec
11 Apr 2014   #8
Thedoctor44

 

Opps sorry. Edited.
My System SpecsSystem Spec
12 Apr 2014   #9
Kalexander72

Windows 7 64bit
 
 

OK, so its been roughly the 24 hours since starting the driver verifier and unfortunate there doesn't seem to be any difference, just the same BSOD's.

Also the screen has started occasionally flashing black, sometimes lasting a few seconds.
My System SpecsSystem Spec
15 Apr 2014   #10
Kalexander72

Windows 7 64bit
 
 

After googling the problem some more, someone suggested installing SP1, the BSOD's seem less frequent now but are still happening. any suggestion on what I should try next?
My System SpecsSystem Spec
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 Random BSOD, Error: SYSTEM_SERVICE_EXCEPTION




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