BSOD playing Fifa 14

thivha · 10 Apr 2014

BSOD when i play fifa 14. I already attached DM Log Collector zip file..can someone please check for me what is the problem ?

Thank You.

koolkat77 · 11 Apr 2014

From the dump file it seems you need to update the Intel Graphics driver

Driver Reference Table

Name Information Source
igdkmd64.sys
Intel Graphics driver
http://downloadcenter.intel.com/Default.aspx

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\THIVHA-Fri_04_11_2014_104416_31\041114-29515-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02c0c000 PsLoadedModuleList = 0xfffff800`02e51e90
Debug session time: Thu Apr 10 22:20:59.820 2014 (UTC + 6:00)
System Uptime: 0 days 0:12:21.084
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3D, {fffff80000b9be20, 0, 0, fffff88004fae4c6}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : Unknown_Image ( dxgmms1!VidSchiProcessIsrCompletedPacket+46 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: fffff80000b9be20
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff88004fae4c6

Debugging Details:
------------------


CONTEXT:  fffff80000b9be20 -- (.cxr 0xfffff80000b9be20)
rax=fffff80000b9c888 rbx=00fffa80088ab1a0 rcx=0000000000000004
rdx=000000000006a889 rsi=fffffa80088aa000 rdi=0000000000000000
rip=fffff88004fae4c6 rsp=fffff80000b9c800 rbp=fffffa8008876010
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffffa80088aaac0 r12=000000000006a889 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
dxgmms1!VidSchiProcessIsrCompletedPacket+0x46:
fffff880`04fae4c6 837b5803        cmp     dword ptr [rbx+58h],3 ds:002b:00fffa80`088ab1f8=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3D

PROCESS_NAME:  System

CURRENT_IRQL:  9

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

LAST_CONTROL_TRANSFER:  from fffff88004fae172 to fffff88004fae4c6

STACK_TEXT:  
fffff800`00b9c800 fffff880`04fae172 : fffffa80`088aa000 00000000`00000000 fffff800`00000001 fffff800`00b9c960 : dxgmms1!VidSchiProcessIsrCompletedPacket+0x46
fffff800`00b9c890 fffff880`04fadf76 : 00000000`0006a889 fffff880`05c296df fffffa80`08b69000 00000000`0006a889 : dxgmms1!VidSchDdiNotifyInterruptWorker+0x1ea
fffff800`00b9c8e0 fffff880`04eb513f : fffffa80`07957480 fffff880`05a5b51c 00000000`00000000 fffff880`05c293c8 : dxgmms1!VidSchDdiNotifyInterrupt+0x9e
fffff800`00b9c910 fffff880`05b1818e : fffffa80`03fde2f0 fffffa80`07953000 fffff880`069ac000 00000000`00000000 : dxgkrnl!DxgNotifyInterruptCB+0x83
fffff800`00b9c940 fffffa80`03fde2f0 : fffffa80`07953000 fffff880`069ac000 00000000`00000000 fffff800`00000001 : igdkmd64+0xf818e
fffff800`00b9c948 fffffa80`07953000 : fffff880`069ac000 00000000`00000000 fffff800`00000001 00000000`0006a889 : 0xfffffa80`03fde2f0
fffff800`00b9c950 fffff880`069ac000 : 00000000`00000000 fffff800`00000001 00000000`0006a889 00000000`00000000 : 0xfffffa80`07953000
fffff800`00b9c958 00000000`00000000 : fffff800`00000001 00000000`0006a889 00000000`00000000 00000000`00000000 : 0xfffff880`069ac000


FOLLOWUP_IP: 
dxgmms1!VidSchiProcessIsrCompletedPacket+46
fffff880`04fae4c6 837b5803        cmp     dword ptr [rbx+58h],3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VidSchiProcessIsrCompletedPacket+46

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .cxr 0xfffff80000b9be20 ; kb

BUCKET_ID:  INVALID_KERNEL_CONTEXT

MODULE_NAME: Unknown_Module

Followup: MachineOwner
---------

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`05a20000 fffff880`065c9620   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Sat Apr 16 00:08:20 2011 (4DA88994)
    CheckSum:         00BA97E5
    ImageSize:        00BA9620
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

thivha · 11 Apr 2014

Thank You ! I've updated my drivers. Hope this will works fine :)