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Windows 7: BSOD at random times, driver problem 99,9% likely

11 Apr 2014   #1
ingelectronico

Windows 7 Enterprise x64 SP1
 
 
BSOD at random times, driver problem 99,9% likely

Dear Sirs:
I'm having frequent BSODs, and I already discarded the RAM and Hard Drive Damage options (as I have extensivley tested them). Last time I enabled "verifier" and had frequent crashes at startup.
Attached are the Dump files, in order to ask for your help identifying the faulty driver.
Thanks in advance for the support.

Javier


My System SpecsSystem Spec
.
12 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi ingelectronico.

It would have been better if you supplied us the non-DV enabled crash dumps. Also, all the necessary files are not included in the zip.

Based on what you supplied, I would suggest you to uninstall F Secure. How do I uninstall the product? - F-Secure Community - 15384

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know the results.
_______________________________________
Quote:
BugCheck C1, {fffff9801f2e8b40, fffff9801f2e810b, 6b04c0, 23}

*** WARNING: Unable to verify timestamp for fsgk.sys
*** ERROR: Module load completed but symbols could not be loaded for fsgk.sys

Probably caused by : luafv.sys ( luafv!LuafvNormalizeNameComponentEx+fa )

Followup: MachineOwner
---------
My System SpecsSystem Spec
12 Apr 2014   #3
ingelectronico

Windows 7 Enterprise x64 SP1
 
 

Thanks for the fast answer.
I'll give a try. Sorry to ask but, what is the non-dv information you were asking.
Best regards
My System SpecsSystem Spec
.

12 Apr 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ingelectronico View Post
Sorry to ask but, what is the non-dv information you were asking.
The crash dumps before you enabled Driver Verifier.

Anyway, let us know the situation after removing F Secure.
My System SpecsSystem Spec
12 Apr 2014   #5
ingelectronico

Windows 7 Enterprise x64 SP1
 
 

Ok gracias!
My System SpecsSystem Spec
14 Apr 2014   #6
ingelectronico

Windows 7 Enterprise x64 SP1
 
 

Dear Arc:
I followed your instructions, disabled DV and installed MBAM. MBAM found some suspicious registry keys, which I deleted. Today, while working with some open programs I got again BSOD with the reason PFN_LIST_Corrupt (two times).
I'm attaching the debug information, again, for you to check if FSecure is still the main reason. I would prefer to keep F-Secure, as was provided by my company.
Thanks again for the support.
My System SpecsSystem Spec
14 Apr 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The previous BSOD was caused by F Secure, and it is still present in the system. With the crasher present, it it tough to take any further decision.
________________________
Code:
fffff880`08f73000 fffff880`08fa8000   fsgk       (deferred)             
    Image path: \??\C:\Program Files (x86)\F-Secure\Anti-Virus\minifilter\fsgk.sys
    Image name: fsgk.sys
    Timestamp:        Mon Jan 27 19:08:50 2014 (52E6616A)
    CheckSum:         00039D50
    ImageSize:        00035000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
14 Apr 2014   #8
ingelectronico

Windows 7 Enterprise x64 SP1
 
 

Thanks, again Arc. I already de-installed F-Secure and installed MS Essentials. I'll keep the thread open for a week and if no other BSOD are found I'll marke it as Solved.
Thanks for the quick answers.
My System SpecsSystem Spec
15 Apr 2014   #9
ingelectronico

Windows 7 Enterprise x64 SP1
 
 

Hi again Arc. I had a new BSOD just a moment ago. Attached is the new report.
My System SpecsSystem Spec
15 Apr 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

___________________________________________________
Code:
BugCheck 19, {3, fffff8a021510600, 20000000013ffac, fffff8a021510600}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c96 )

Followup: Pool_corruption
---------
My System SpecsSystem Spec
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