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Windows 7: Computer crashed - BC Code 124

11 Apr 2014   #1
Rawkt

Windows 7 64-Bit
 
 
Computer crashed - BC Code 124

Recently my computer just crashed out of no where, a BSOD did not actually pop up, but the screen just went dark.

This hasn't happened to me before and I have no idea what could have caused this, any help would be greatly appreciated!

Here is the dump file: https://www.dropbox.com/s/gpvij7jwf2...4-11512-01.dmp


My System SpecsSystem Spec
.
13 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
13 Apr 2014   #3
Rawkt

Windows 7 64-Bit
 
 

Alright, I'll do just that!
Attachment 313645

If you need anything else, I'll upload it.
My System SpecsSystem Spec
.

13 Apr 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There was a BSOD .....
Code:
BugCheck 124, {0, fffffa800768a8f8, 0, 0}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
A stop 0x124 means a hardware error, and the first parameter is "0" that means though the error is detected by CPU, but the source of the error is undetected.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.


My System SpecsSystem Spec
13 Apr 2014   #5
Rawkt

Windows 7 64-Bit
 
 

Not overclocking, all components are at their default settings. This is an image I took earlier of the recorded temperatures while the computer was idle: imgur: the simple image sharer

Could the error be caused be excessive vibrations of the CPU Heatsink? The thing is, the bottom right hand post/pin for the fan above the CPU turned out to be loose. I could hear the vibrations (buzzing/humming) and didn't know where it was coming from until I opened up the case after the BSOD. Could the loose pin cause an error like this?

Specs:
CPU: i5-4440
Mobo: Asrock B85M-Pro4
RAM: G-Skill Ares 2x4GB 1600MHz
HDD: WD Blue 1TB
ODD: Pioneer DVD-RW
GPU: Gigabyte R7-260X
Case: Coolermaster N200
PSU: Antec Neo Eco 520
OS: Win 7 64-bit
My System SpecsSystem Spec
14 Apr 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Rawkt View Post

Could the error be caused be excessive vibrations of the CPU Heatsink? The thing is, the bottom right hand post/pin for the fan above the CPU turned out to be loose. I could hear the vibrations (buzzing/humming) and didn't know where it was coming from until I opened up the case after the BSOD. Could the loose pin cause an error like this?
Definitely!!

Take care of it, as soon as possible. Do it at once if you can.
My System SpecsSystem Spec
14 Apr 2014   #7
Rawkt

Windows 7 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by Rawkt View Post

Could the error be caused be excessive vibrations of the CPU Heatsink? The thing is, the bottom right hand post/pin for the fan above the CPU turned out to be loose. I could hear the vibrations (buzzing/humming) and didn't know where it was coming from until I opened up the case after the BSOD. Could the loose pin cause an error like this?
Definitely!!

Take care of it, as soon as possible. Do it at once if you can.
Well I've tightened it, could this have caused permanent damage?

Also, do the files I uploaded happen to reveal anything?

Thanks for the reply Arc.
My System SpecsSystem Spec
14 Apr 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No, to both your questions.

A loose CPU pin should not cause any permanent damage. But, one thing you also take care of, the thermal paste. If it is dried out, better you apply it afresh.

And, the crash dumps does not reveal (at least almost usually) any specific hardware failure.

Let us know the situation after tightening the screw.
My System SpecsSystem Spec
14 Apr 2014   #9
Rawkt

Windows 7 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
No, to both your questions.

A loose CPU pin should not cause any permanent damage. But, one thing you also take care of, the thermal paste. If it is dried out, better you apply it afresh.

And, the crash dumps does not reveal (at least almost usually) any specific hardware failure.

Let us know the situation after tightening the screw.
The computer is relatively new, I bought it just over a month ago so I don't think the thermal paste would have dried out, unless somehow it did?

Well I've tightened it, I no longer get the loud vibrations. So far... no BSOD, everything seems to be okay for now. Let's hope it stays that way!
My System SpecsSystem Spec
15 Apr 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Lets hope so.
My System SpecsSystem Spec
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 Computer crashed - BC Code 124




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