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Windows 7: Non-specific BSOD

11 Aug 2014   #41
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 

Just to report in: 4.5 days with no crashes. Have installed a pdf reader and a game. It is interesting that nothing has happened. Will post if anything happens or in a few days otherwise.


My System SpecsSystem Spec
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11 Aug 2014   #42
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Great, just install 1 or 2 programs at a time then test them and make sure the computer is still stable, then install another 1 or 2. That way if you start having BSODs again, you will know what program is causing it.

If you get everything installed and stable, I would suggest sitting down and having a "Father Son' discussion about where not to go and know what you are downloading and where from. Lay down the rules for him. Put some good security on the system too.
My System SpecsSystem Spec
11 Aug 2014   #43
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

toranaboy, maybe you should run some stress tests with it occasionally. Just idling or browsing won't really tell you a lot. maybe install a game or two and play them to see what kind of reaction you get from it. That was the problem to begin with. So, test it out. If you run stress tests, keep an eye on the temps of the CPU and Graphics card. If it gets too hot, stop the test or game.
My System SpecsSystem Spec
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12 Aug 2014   #44
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 
Well waddya know

Had a freeze today and ran WhoCrashed. It wasn't a crash, but it revealed a crash on 6th August, the day I clean installed. Anyhoo, crashed again today after the game and pdf reader were installed. What could be going on? I have uploaded the Diagnostic file.
My System SpecsSystem Spec
12 Aug 2014   #45
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Where is the file? I don't see it.
My System SpecsSystem Spec
12 Aug 2014   #46
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 
Uploads

I have tried to upload again with another crash report just harvested.
My System SpecsSystem Spec
12 Aug 2014   #47
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

toranaboy, Hold on a little while, I'm going to try to get someone else to look at this. I can't get much from the dump files, other than 1 indicated an NFTS file system error which could be a bad had drive. In the mean time run chkdsk on the drive Disk Check if you use option 1 check both boxes, it will take a long time if you use option 2 run chkdsk C: /f /r Also, open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
12 Aug 2014   #48
carwiz

Windows 7 Pro-x64
 
 

I think you're right on track Steve. Looks like a disk drive may be on it's way out.

Quote:
wuaueng.dll (1028) SUS20ClientDataStore: The database page read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 98304 (0x0000000000018000) (database page 2 (0x2)) for 32768 (0x00008000) bytes failed verification. Bit 126985 was corrupted and has been corrected.
This problem is likely due to faulty hardware and may continue. Transient failures such as these can be a precursor to a catastrophic failure in the storage subsystem containing this file.
My System SpecsSystem Spec
14 Aug 2014   #49
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 

I ran Check Disk with neither check box selected. No problems were reported. I ran sfc /scannow and no integrity violations were reported. Since installing the game I have experienced the display driver stopping problem that my son had had. And this is for the onboard graphics, not the ATI Radeon 5670 that was in it before. And, noting what you have said carwiz, I have been wondering whether the motherboard might be a lemon. I have seen the odd comment online about ASRock equipment. Is that possible?

Grateful as ever for your advice.

Jim
My System SpecsSystem Spec
14 Aug 2014   #50
carwiz

Windows 7 Pro-x64
 
 

The error would indicate a problem with a disk drive. This could be the actual drive or the drive controller (motherboard). Check the motherboard OEM site for driver and BIOS updates, especially Chipset drivers. Also, the drive OEM may have a firmware update.

I'm not familiar with the "comment online" so can you expand on that?
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