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Windows 7: Non-specific BSOD

12 Apr 2014   #1
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 
Non-specific BSOD

My son's PC crashes when he is playing Minecraft, Age of Empires HD, YouTube, and he reports problems with Java which show up when he's playing Minecraft. I couldn't discern a consistent cause from WhoCrashed. Any suggestions gratefully accepted. I attach a debug file.

Jim


My System SpecsSystem Spec
.
13 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello again Jim.

It appears that the display driver is very old.
Code:
fffff880`03e0e000 fffff880`03e5e000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 20 06:52:32 2011 (4DAE3558)
    CheckSum:         00050398
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it, but install version 13.9 WHQL only.
When the driver is updated, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
My System SpecsSystem Spec
21 Apr 2014   #3
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 

No difficulties with Furmark as far as I could see. PC has been on for three days and no crashes. My son returns tomorrow and will be using this computer for Minecraft and so on for the rest of this week as he is on school holidays. If it doesn't crash before the weekend I will chalk it up as another win for Arc and mark it 'solved'. Thanks again for your help. It is really appreciated.
My System SpecsSystem Spec
.

21 Apr 2014   #4
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 
Still crashing

PC crashed overnight. I attach a SF Diagnostic file. The graphic display was stopping and recovering a couple of times just now. I recall my son saying something to me about that. Also, I noticed that these three items are listed in Device Manager as 'Other devices' and marked with exclamation marks: Ethernet Controller; SM Bus Controller; Universal Serial Bus (USB) Controller.

I have previously tested this RAM.
My System SpecsSystem Spec
04 May 2014   #5
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 
Verifier fun

A couple of days ago I decided to run verifier. I left it for 24 hours or so but the machine had frozen (possibly the graphics adapter?) and I restarted it. Since I couldn't remember how to read event viewer I had no choice but to just keep verifier going. I checked in just now, after 22 hours uptime and there have been no BSODs. My son has been using another box so the pc has just been running with no load.

I have disabled verifier now. Is that a mistake?
My System SpecsSystem Spec
04 May 2014   #6
Thedoctor44

 

Have you tried running memtest86?
Failing RAM could be an issue here.

Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing


If you get errors then you'll need to swap your RAM sticks around to determine whether or not it's the RAM sticks or motherboard DIMM slots.

If the output is like this then you have bad RAM so the stick(s) need replacing.

TestSlot 1Slot 2
RAM 1ErrorError
RAM 2GoodGood

If the output is like this then you should replace the motherboard, however you can leave that DIMM slot empty although it's not advised to use a system with a faulty motherboard.

TestSlot 1Slot 2
RAM 1ErrorGood
RAM 2ErrorGood

What USB devices have you got plugged in?
My System SpecsSystem Spec
13 May 2014   #7
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 

The RAM has been memtest+-ed previously. The box has the usual usb wifi dongle. Are these things the tools of the devil? Maybe I should just buy a new adapter, they are pretty cheap now. I am concerned about the graphics freeze problem and I have had no luck googling a solution. The problems are likely to be completely unrelated, speaking as an engineer (not).
My System SpecsSystem Spec
13 May 2014   #8
Thedoctor44

 

What settings had you got running with driver verifier?
Can you also enable driver verifier but only enable the options: Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Reuqests

Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information

Why Driver Verifier:
It puts a stress on the drivers, and so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.


warning   Warning

Before enabling DV, make sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there are no points, make a System Restore Point Manually before enabling DV.


Tip   Tip
  • If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
  • If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.


Let us know the results, with the subsequent crash dumps, if any.

Are there still exclamation marks in the device manager? If so you will have to install the correct driver.
If there are exclamation marks what devices are they on?
My System SpecsSystem Spec
13 May 2014   #9
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Check the support page for the motherboard, drivers. You would need the Ethernet/LAN, USB, and chipset drivers.
My System SpecsSystem Spec
12 Jun 2014   #10
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 
Battling on

Doing this sort of troubleshooting from another residence with the happy bonus of the pc being at one's ex-wife's house is tricky. However, I can report that a while back I got to 7 passes of memtest before domestic drama caused the pc to be turned off. I decided to spend a little money and buy a different usb wifi adapter. I also checked Device Manager and fixed some problems with uninstalled drivers. I think it is looking good. I will, of course, advise if it is solved. And thanks for your advice folks.
My System SpecsSystem Spec
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