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Windows 7: Win32k.sys and ntoskrnl.exe 0x3b BSOD

22 Apr 2014   #21
Burnsy

Windows 7 Home Premium 64Bit
 
 

Ok I just received another bluescreen 0x50 page fault in non paged area, I was also getting this one prior to my fresh install of windows. Unfortunately I forgot to enable driver verifier today but hopefully this dmp helps. Also is defective RAM still a possible cause or is it most likely a driver issue?


My System SpecsSystem Spec
.
22 Apr 2014   #22
Thedoctor44

 

You are still getting the same bugcheck, I think ruling out faulty RAM is our next step.

Follow these instructions and run Memtest86 for at least 8 passes.

RAM - Test with Memtest86+
My System SpecsSystem Spec
24 Apr 2014   #23
Burnsy

Windows 7 Home Premium 64Bit
 
 

Ok I have completed a 12 pass memtest with no errors
My System SpecsSystem Spec
.

24 Apr 2014   #24
Thedoctor44

 

Well that rules out RAM, are there any more new dump files?
My System SpecsSystem Spec
25 Apr 2014   #25
Burnsy

Windows 7 Home Premium 64Bit
 
 

This one is from the 23 so I dont know if it is relevant, if not I will wait to get another one the send those
My System SpecsSystem Spec
25 Apr 2014   #26
Burnsy

Windows 7 Home Premium 64Bit
 
 

Right just got this one there, dont know if it matters but I got this when exiting Trials Fusion but as I said they are very random so it might just be a coincidence. Also could it possibly be chrome because every time I bluescreen chrome is open but again might just be a coincidence or the fact that chrome is always open anyway.
My System SpecsSystem Spec
25 Apr 2014   #27
Thedoctor44

 

The blue screen you have is 0x3B which is a System Service Exception. The driver getting the blame is win32k.sys which I believe is the Windowing graphics driver by microsoft.
Now this isn't the cause but 0x3B bugchecks are caused a lot by 3rd party graphics drivers so I recommend updating or rolling back your AMD driver.

You can follow these instructions if it helps.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600025c43e, fffff880086eee20, 0}

Probably caused by : win32k.sys ( win32k!MulDeleteDeviceOrRedirectionBitmap+1a )

Followup: MachineOwner
Code:
fffff880`102e2000 fffff880`10fd2000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Dec 06 21:19:43 2013 (52A23F6F)
    CheckSum:         00CA856E
    ImageSize:        00CF0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
25 Apr 2014   #28
Burnsy

Windows 7 Home Premium 64Bit
 
 

I have the latest stable driver "13.12" and I dont think I should try a BETA driver as those may be unstable. My friend has a similar card with 13.12 and is going fine, however if you insist that I try a Beta driver then I will because you are the expert not me
My System SpecsSystem Spec
25 Apr 2014   #29
Thedoctor44

 

I'm no expert and I won't preach to you claiming I am.

Anyway, I don't recommend BETA drivers especially when you are having bugchecks.
Recently we are having issues with the 13.12 AMD drivers, can you roll back to 13.9 I believe it is.

I've never had an AMD card so I don't know the drivers particularly well.
My System SpecsSystem Spec
25 Apr 2014   #30
Burnsy

Windows 7 Home Premium 64Bit
 
 

If I rollback it takes me to standard VGA. Do you know of a way to get the 13.1 drivers?
My System SpecsSystem Spec
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 Win32k.sys and ntoskrnl.exe 0x3b BSOD




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