Win32k.sys and ntoskrnl.exe 0x3b BSOD

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  1. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #21

    Ok I just received another bluescreen 0x50 page fault in non paged area, I was also getting this one prior to my fresh install of windows. Unfortunately I forgot to enable driver verifier today but hopefully this dmp helps. Also is defective RAM still a possible cause or is it most likely a driver issue?
      My Computer

  2.    #22

    You are still getting the same bugcheck, I think ruling out faulty RAM is our next step.

    Follow these instructions and run Memtest86 for at least 8 passes.

    RAM - Test with Memtest86+
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  3. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #23

    Ok I have completed a 12 pass memtest with no errors
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  4.    #24

    Well that rules out RAM, are there any more new dump files?
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  5. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #25

    This one is from the 23 so I dont know if it is relevant, if not I will wait to get another one the send those :)
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  6. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #26

    Right just got this one there, dont know if it matters but I got this when exiting Trials Fusion but as I said they are very random so it might just be a coincidence. Also could it possibly be chrome because every time I bluescreen chrome is open but again might just be a coincidence or the fact that chrome is always open anyway.
      My Computer

  7.    #27

    The blue screen you have is 0x3B which is a System Service Exception. The driver getting the blame is win32k.sys which I believe is the Windowing graphics driver by microsoft.
    Now this isn't the cause but 0x3B bugchecks are caused a lot by 3rd party graphics drivers so I recommend updating or rolling back your AMD driver.

    You can follow these instructions if it helps.

    How-To Install AMD Catalyst? Drivers For A Windows® Based System

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff9600025c43e, fffff880086eee20, 0}
    
    Probably caused by : win32k.sys ( win32k!MulDeleteDeviceOrRedirectionBitmap+1a )
    
    Followup: MachineOwner
    Code:
    fffff880`102e2000 fffff880`10fd2000   atikmdag   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Dec 06 21:19:43 2013 (52A23F6F)
        CheckSum:         00CA856E
        ImageSize:        00CF0000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
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  8. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #28

    I have the latest stable driver "13.12" and I dont think I should try a BETA driver as those may be unstable. My friend has a similar card with 13.12 and is going fine, however if you insist that I try a Beta driver then I will because you are the expert not me
      My Computer

  9.    #29

    I'm no expert and I won't preach to you claiming I am.

    Anyway, I don't recommend BETA drivers especially when you are having bugchecks.
    Recently we are having issues with the 13.12 AMD drivers, can you roll back to 13.9 I believe it is.

    I've never had an AMD card so I don't know the drivers particularly well.
      My Computer


  10. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #30

    If I rollback it takes me to standard VGA. Do you know of a way to get the 13.1 drivers?
      My Computer


 
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