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Windows 7: Win32k.sys and ntoskrnl.exe 0x3b BSOD

13 Apr 2014   #1
Burnsy

Windows 7 Home Premium 64Bit
 
 
Win32k.sys and ntoskrnl.exe 0x3b BSOD

Hi, I recently built my first computer and I have been having a really annoying bluescreen which apparently caused by Win32k.sys and ntoskrnl.exe and is listed as a SYSTEM_SERVICE_EXCEPTION. I decided to try a fresh install of windows and everything was going fine, but again I get the error. I then thought about it being my RAM so I tested it with memtest, it passed. I have updated all of my drivers to the latest stable builds and tried everything I can possibly think of. I get this BSOD at random and there is no apparent cause that I can see. I will upload minidumps and such if needed and I am open to just about every solution at this point. Please Help.


My System SpecsSystem Spec
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13 Apr 2014   #2
Thedoctor44

 

Please upload the dump files by following the Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
13 Apr 2014   #3
Burnsy

Windows 7 Home Premium 64Bit
 
 

I wasn't sure what ones you needed so here ya go, thanks for the reply
My System SpecsSystem Spec
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13 Apr 2014   #4
Burnsy

Windows 7 Home Premium 64Bit
 
 

Were those the correct files?
My System SpecsSystem Spec
13 Apr 2014   #5
Thedoctor44

 

Yes they were, however they don't contain that much information regarding what was responsible.
The only clues are that the bugcheck is a 0x3B which is generally caused by graphics drivers.
The other clue is the driver at "fault" is win32k.sys which is the system windowing driver, this is not the fault though.
I advise running Driver Verifier to determine if we have a driver corrupting the system.
Follow these instructions.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
13 Apr 2014   #6
Burnsy

Windows 7 Home Premium 64Bit
 
 

If I encounter a bluescreen what should I do, like will it create files or something?
My System SpecsSystem Spec
13 Apr 2014   #7
Thedoctor44

 

Driver Verifier will force a bugcheck (blue screen) if a driver is doing something it shouldn't.
Just upload the new dump file it creates.
The dump files are located:
C:/Windows/Minidump
My System SpecsSystem Spec
13 Apr 2014   #8
Burnsy

Windows 7 Home Premium 64Bit
 
 

It could be speedfan as I did not have any BSOD's for 4 days then when I install that that I have one the day after..
My System SpecsSystem Spec
13 Apr 2014   #9
Thedoctor44

 

I very much doubt it. It's probably a coincidence.
Make sure you upload the dump files in your next reply.
My System SpecsSystem Spec
13 Apr 2014   #10
Burnsy

Windows 7 Home Premium 64Bit
 
 

Ok but my bluescreens are very random so my next one could be today or in a couple of days. I would also like to know how long I should use it for as it is slowing down my internet speeds.
My System SpecsSystem Spec
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 Win32k.sys and ntoskrnl.exe 0x3b BSOD




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