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Windows 7: Random BSODs, memory access violations and more


14 Apr 2014   #1

Windows 7 Home Premium SP1, 64 bit
 
 
Random BSODs, memory access violations and more

Hello!

My computer has a history of BSODs. I've re-installed my windows 4 times in the hope of finding the solution. The current version I'm running is downloaded from MSDN with Service Pack 1 pre-installed on it, of course installed all the updates. This install of windows is I'd say like a month old, and the copy of my windows is OEM.

I've ran verifier, no unsigned drivers are found. I have all my drivers up to date as far as I know.

The BSOD happens to be somewhat random. There really isn't a rule, but it often occurs while gaming, but that might just be coincidence because gaming is the thing I do most at this PC. I talked with a guy about this issue and he helped me to find out that most of my BSODs are memory access violations..

My computer is old, so I'm thinking its hardware but if so where is it and if it's not hardware then I'd like to find the solution. I have ran memtest for one night and it concluded my memory is fine, but maybe I'll have to leave it running longer to find out. I've included the zip file below.

Hope you can help me based on the information I've provided




Attached Files
File Type: zip EstXcrew's BSOD.zip (712.5 KB, 3 views)
My System SpecsSystem Spec
.

15 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi estXcrew.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
______________________________________
Code:
BugCheck D1, {2f444640, 2, 0, fffffa80053d36aa}

Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_TxSetState+1d )

Followup: MachineOwner
---------
Code:
BugCheck 3B, {c0000005, fffff96000184be8, fffff88008851ef0, 0}

Probably caused by : win32k.sys ( win32k!AllocateObject+34 )

Followup: MachineOwner
---------
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff88012390c57, fffff88005874758, fffff88005873fb0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------
My System SpecsSystem Spec
26 Apr 2014   #3

Windows 7 Home Premium SP1, 64 bit
 
 

This is new (copied from WhoCrashed)

This was probably caused by the following module: win32k.sys (win32k+0xB4BE8)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF96000124BE8, 0xFFFFF8800B2C96C0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver

Occurred about 10 minutes after i started up my computer.

Also yesterday my OpenGL driver stopped responding, started with my computer deep-freezing for 10 minutes or so, resulting in my monitors blacking out the following message (and Minecraft being closed)
(Yes I know it looks like windows 8, its a theme and I'm actually using windows 7)



I've included the dump file for the previous bsod.

Also followed all your steps, nothing changed. Had verifier enabled even before I came posting here.

I'm going to run memtest agian tonight but I have ran it multiple times before with no errors overnight.


Attached Files
File Type: rar estxcrew dmps.rar (28.1 KB, 1 views)
My System SpecsSystem Spec
.


26 Apr 2014   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Code:
fffff880`0b2c8ef8  fffff880`032da45fUnable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
 klif+0x1c45f
http://carrona.org/drivers/search.php?id=klif.sys
Lets test something...uninstall Kaspersky completely and replace it with MSE.
My System SpecsSystem Spec
26 Apr 2014   #5

Windows 7 Home Premium SP1, 64 bit
 
 

But I have licensed KIS.. meh.. okay.. I'll do that but I really need to get it back up and running, don't want to waste the money I've put into the year license
My System SpecsSystem Spec
26 Apr 2014   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

I understand. The choice is yours. All I am pointing out is that Kaspersky is objectively identified as a problem

Its not at all uncommon, I have seen many BSOD's here caused by every single anti-virus provider....the only exception being MSE.
My System SpecsSystem Spec
26 Apr 2014   #7

Windows 7 Home Premium SP1, 64 bit
 
 

Can I fix it? I've installed MSE but I want the bsod to be solved for KIS.. any suggestions?
My System SpecsSystem Spec
26 Apr 2014   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Just so you understand, WinDBG has identified that Kaspersky is interacting in a way that causes Windows to crash. In other words Kaspersky is the cause of the BSOD.

If you uninstall Kaspersky and you get no BSOD, then the fix for the BSOD was uninstalling Kaspersky. There is no fixing the BSOD for Kaspersky.
My System SpecsSystem Spec
26 Apr 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 


The third party antivirus programs often cause BSODs. Unfortunately there is no way to fix the BSOD keeping the program installed. So either you have to accept the BSODs or you have to remove the program.

We suggest MSE because it never causes a BSOD.
My System SpecsSystem Spec
26 Apr 2014   #10

Windows 7 Home Premium SP1, 64 bit
 
 

Okay, thanks. I am now going to use MSE for a week or until the next bsod, then I'm going to reinstall KIS... I'm also going to report it on the KIS forums or support or whatever they have. Thank you
My System SpecsSystem Spec
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