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Windows 7: BSOD When coming out of sleep mode.

14 Apr 2014   #1
niall

Windows 7 64 Bit
 
 
BSOD When coming out of sleep mode.

Hi there, have recently been suffering with BSOD errors when coming out of sleep mode, I think.

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000335D41F
BCP3: FFFFF880203647A0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Have also attached my minidump file.


Any help would be much appreciated! Am usually alright with computers, although anything BSOD puts me into a state of shock!

EDIT - Apologies, after posting I noticed the banner about correct form for these threads. Have updated my attached file to be the one creating using the diagnostics tool.


My System SpecsSystem Spec
.
14 Apr 2014   #2
Thedoctor44

 

All your bugchecks are the same (System service exceptions). These are generally caused by graphics drivers containing bugs or a faulty GPU.

I recommend running Driver Verifier to see if it picks anything up.
Follow these instructions.

Driver Verifier - Enable and Disable

I would recommend creating a restore point before enabling driver verifier, follow these instructions.

System Restore Point - Create

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000335d41f, fffff880203647a0, 0}

Probably caused by : ntkrnlmp.exe ( nt!RtlCompareUnicodeString+b )

Followup: MachineOwner
My System SpecsSystem Spec
15 Apr 2014   #3
niall

Windows 7 64 Bit
 
 

Hello again,

Firstly thanks for taking the time to have a look at my issue, really do appreciate the help

Secondly, done the driver verifier and upon reset I had a BSOD straight away. Couldn't get windows to run at all past this so have had to do the restore.

Attached is the minidump for that crash.

Again, many thanks to anyone who helps!
My System SpecsSystem Spec
.

15 Apr 2014   #4
Thedoctor44

 

Daemon tools appears to be causing problems, Daemon tools is a known cause of BSODs so please remove it completely.
Your Sonic CD/DVD software is causing problems, please remove that as well.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff880041b8360, fffff9801e602e10, 0}

Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1360 )
My System SpecsSystem Spec
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 BSOD When coming out of sleep mode.




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