BSOD When coming out of sleep mode.


  1. Posts : 11
    Windows 7 64 Bit
       #1

    BSOD When coming out of sleep mode.


    Hi there, have recently been suffering with BSOD errors when coming out of sleep mode, I think.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF8000335D41F
    BCP3: FFFFF880203647A0
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Have also attached my minidump file.


    Any help would be much appreciated! Am usually alright with computers, although anything BSOD puts me into a state of shock!

    EDIT - Apologies, after posting I noticed the banner about correct form for these threads. Have updated my attached file to be the one creating using the diagnostics tool.
      My Computer

  2.    #2

    All your bugchecks are the same (System service exceptions). These are generally caused by graphics drivers containing bugs or a faulty GPU.

    I recommend running Driver Verifier to see if it picks anything up.
    Follow these instructions.

    Driver Verifier - Enable and Disable

    I would recommend creating a restore point before enabling driver verifier, follow these instructions.

    System Restore Point - Create

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8000335d41f, fffff880203647a0, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!RtlCompareUnicodeString+b )
    
    Followup: MachineOwner
      My Computer


  3. Posts : 11
    Windows 7 64 Bit
    Thread Starter
       #3

    Hello again,

    Firstly thanks for taking the time to have a look at my issue, really do appreciate the help

    Secondly, done the driver verifier and upon reset I had a BSOD straight away. Couldn't get windows to run at all past this so have had to do the restore.

    Attached is the minidump for that crash.

    Again, many thanks to anyone who helps!
      My Computer

  4.    #4

    Daemon tools appears to be causing problems, Daemon tools is a known cause of BSODs so please remove it completely.
    Your Sonic CD/DVD software is causing problems, please remove that as well.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {23e, fffff880041b8360, fffff9801e602e10, 0}
    
    Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for PxHlpa64.sys
    *** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
    Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dtsoftbus01.sys
    *** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
    Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1360 )
      My Computer


 

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