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Windows 7: Explorer crash!

28 Oct 2009   #1
Uber Philf

W7 RTM Ultimate x64
Explorer crash!

Hey guys, im having a really strange problem, that when i right click anywhere, my explorer crashes. I was certain that it was FF that was doing it, and no different this time uninstalled it, but odd as it is, the crashing still continues to occur, and i now haven't got a clue why, anybody know what i can/need to provide so i can find out whats causing these crashes? Its ever so consistent i'm about to rip my hair out!

My System SpecsSystem Spec
28 Oct 2009   #2

XP, Seven, 2008R2

Quote   Quote: Originally Posted by H2SO4. Info collected from various posts for your convenience ;)
This is possibly the simplest and most reliable way to extract the info necessary to understand the crash without too much guesswork:

If you go through the following to obtain a memory dump generated during the crash, someone may be able to tell you why Explorer is behaving that way:

1) Download and install either the 32-bit or the 64-bit "Debugging Tools" package, depending on your OS type: Debugging Tools for Windows - Overview

2) Open a CMD prompt and CD to the folder where you installed the debugging tools.

3) Run this command:

cscript adplus.vbs -crash -nodumponfirst -minionsecond -quiet -pn explorer.exe

4) Reproduce the Explorer crash.

5) Find the new folder in that same location with a DMP (memory dump) file.

In that dump folder you may find 2 DMP files:

1) A massive one (hundreds of MB) with "1st_chance" as part of its name.
2) A much smaller one (few MB at most) with "2nd_chance" in the name.

It's (2) that I'm primarily interested in right now. Zipped up, that file may only be a few hundred KB in size - small enough to upload here.
My System SpecsSystem Spec

 Explorer crash!

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