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Windows 7: BSOD Error

16 Apr 2014   #1
rajatsharma

Windows 7 Professional 32 Bit
 
 
BSOD Error

I have been getting random BSOD occurrences for quite a while now. I have collected the crash dump in the zip file that's being uploaded with the post. Kindly help in this regard.


My System SpecsSystem Spec
.
16 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi rajatsharma.

Download and install Intel® Graphics Media Accelerator Driver, Windows 7, which is for your Intel® G41 Express Chipset.

Let us know the result.
____________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {85551330, 91a259b0, 0, c}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 85551330, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 91a259b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000c, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd32+119b0
91a259b0 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
8d60b65c 91f9e0ff 00000116 85551330 91a259b0 nt!KeBugCheckEx+0x1e
8d60b680 91f92ae6 91a259b0 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d
8d60b6a4 914e192c 00551330 00000000 8d60b768 dxgkrnl!TdrIsRecoveryRequired+0xb8
8d60b71c 91508d55 fffffcfb 00058081 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8d60b748 914f2471 86ab4008 8d60b768 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
8d60b7e0 914f3aeb b792a6c8 00000002 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181
8d60b7f8 91503881 ad1395c0 86e29d48 854988d0 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b
8d60b810 82a23603 853fb008 854988d0 8d60b9ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87
8d60b93c 914fcdcb 06d20000 8d60b984 00000000 nt!MmRotatePhysicalView+0x59c
8d60b98c 91503e13 b5044ac8 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1
8d60ba78 914edac7 ad1395c0 00000001 86e2c838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b5
8d60ba9c 914f3de8 86e2c840 00000000 86e2c824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f
8d60bac0 914f58b7 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a
8d60bbb8 9150c988 aca9c5d0 00000000 87a682d8 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925
8d60bd18 9150d279 8527ef08 85543008 8d60bd3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
8d60bd28 9150d516 8527ef08 8288ab99 86ab4008 dxgmms1!VidSchiSubmitQueueCommand+0x61
8d60bd3c 9150d5bd 86ab4008 00000000 86e29d48 dxgmms1!VidSchiRun_PriorityTable+0x24
8d60bd50 82a5d13d 86ab4008 bd57679f 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8d60bd90 82904559 9150d53e 86ab4008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd32+119b0
91a259b0 55              push    ebp

SYMBOL_NAME:  igdkmd32+119b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME:  igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d354

FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x116_image_igdkmd32.sys

FAILURE_ID_HASH:  {362d5027-3776-41be-95a6-4b6ffb51bdf2}

Followup: MachineOwner
---------

1: kd> lmvm igdkmd32
start    end        module name
91a14000 91f11000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 23:43:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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