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Windows 7: BSOD while watching youtube video

16 Apr 2014   #1
janderbar

Windows 7 Professional x64
 
 
BSOD while watching youtube video

Was watching a fairly short youtube video, fullscreen 720p, clicked on the timeline on the bottom to rewind a bit, aaaaand bam.

Never had a problem with BSOD's since January 2012 when I built it, but I've gotten maybe 3 or so since I upgraded my CPU and graphics card in January 2014.

Let me know if you need any more information, thanks!


My System SpecsSystem Spec
.
16 Apr 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum janderbar,

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

npf.sys Fri Jun 25 22:50:58 2010 (4C24DE72)
NetGroup Packet Filter Driver, part of the WinPcap packet capture library
Driver Reference Table - npf.sys

L1C62x64.sys Tue Aug 24 15:14:01 2010 (4C738D59)
Atheros NIC driver
Driver Reference Table - L1C62x64.sys

athurx.sys Tue Jan 5 09:23:16 2010 (4B42B0A4)
Atheros AR9271 Wireless Network Adapter [br][br]Atheros driver also written for - TP-LINK 150Mbps Wireless Lite N Adapter
Driver Reference Table - athurx.sys

FNETURPX.SYS Sat Oct 4 08:27:02 2008 (48E6D476)
FNet Turbo HDD USB Driver - Also part of AsRock XFastUSB package
Driver Reference Table - FNETURPX.SYS

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Please remove the software below! (Cause to bsods'!)

GPCIDrv64.sys Thu Jul 10 18:58:31 2008 (48760777)
Gigabyte Easy boost related driver
Driver Reference Table - GPCIDrv64.sys

AsrAppCharger.sys Fri Jun 11 12:37:12 2010 (4C11D998)
ASRock App Charger Likely BSOD cause - haven't seen recently (15Jan2013)
Driver Reference Table - AsrAppCharger.sys

Also uninstall Networkx software.

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums
Code:
Debug session time: Thu Apr 17 04:48:25.780 2014 (UTC + 6:00)
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime: 0 days 2:18:41.076
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+277ce )
BugCheck A0000001, {5, 0, 0, 0}
BugCheck Info: Unknown bugcheck code (a0000001)
Bugcheck code a0000001
Arguments: 
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+277ce
MaxSpeed:     3100
CurrentSpeed: 3093
BiosVersion = P2.10
BiosReleaseDate = 07/11/2012
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
From the dump file, we can see that the BSOD was caused by ATI driver but I would suggest we wait and you complete the steps given before and see if that helps.

Keep us posted.

My System SpecsSystem Spec
17 Apr 2014   #3
janderbar

Windows 7 Professional x64
 
 

Thanks for the reply!

Regarding the drivers: I removed WinPcap, but I wasn't sure how to handle the rest. Driver Booster doesn't detect any driver updates, I can't find the middle two drivers to update, and I would like to keep the XfastUSB package.

I did the rest of the steps though, including the display driver wipe/reinstall, and I have nothing to report with regards to system errors, viruses, etc. It'll probably take a while to see if that did the trick or not, as the BSODs have been fairly scarce, but we'll see what happens!
My System SpecsSystem Spec
.

18 Apr 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, will wait for an update
My System SpecsSystem Spec
23 Apr 2014   #5
janderbar

Windows 7 Professional x64
 
 

Well that certainly didn't take long :P Just opened a youtube video and it happened again!

I had a video game running in the background, but it was only in the main menu and I normally don't have temp problems with it, so while I couldn't see my temps at the time I doubt that was the issue..
My System SpecsSystem Spec
24 Apr 2014   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Uninstall your installed latest version of the display driver. Then clean up any possible leftover. Then install version 13.9 WHQL only. Lately we have seen a lot of issues with the latest 13.12 WHQL AMD Catalyst.
My System SpecsSystem Spec
25 Apr 2014   #7
janderbar

Windows 7 Professional x64
 
 

Alright done, we'll see what happens (or preferably doesn't happen)
My System SpecsSystem Spec
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