BSOD Randomly. Dell replaced HDD (?) did clean install and its back.


  1. AaronRiot
    Posts : 3
    Windows 7 Home Premium 64bit
       New #1

    BSOD Randomly. Dell replaced HDD (?) did clean install and its back.


    Hey everyone.

    A little back story. I previously have had a continuous issue with this for the past 6 or so months. Generally get the BSOD after the laptop has been running for a few hours but sometimes more quickly. Dell decided it must be the hard drive and they replaced (they didn't give me any reasoning... they tend to just throw parts at you until something works) it. Obviously started with a fresh version of Windows 7 Home 64. Anyway it's been a week or so and today I got another BSOD. Didn't install anything today but there have been a number of automatic windows updates recently.

    Programs that I would assume may be an issue after reading other threads: BitDefender , utorrent , and maybe my network adapter drivers?

    I didn't want to start messing with anything just in case my issue is different from what I've seen with others. I'm really not tech-savvy at all.

    I followed option #1 on the BSOD Posting Sticky. I hope I did it correctly, if not I will do my best to remedy any misstep quickly.


    Huge thanks and respect to anyone who takes the time to help me out, it's greatly appreciated, I will pay it forward in some way or another.
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  3. AaronRiot
    Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       New #2

    Also have this to add:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 4a
    BCP1: 00000000771B132A
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800720DB60
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
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  4. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #3

    Welcome to the forum AaronRiot,

    Code:
    Bitdefender Wallet Agent	"c:\program files\bitdefender\bitdefender\pmbxag.exe"	NT AUTHORITY\SYSTEM	HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bitdefender Wallet	"c:\program files\bitdefender\bitdefender\pwdmanui.exe" --hidden --nowizard	NT AUTHORITY\SYSTEM	HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bitdefender Wallet Application Agent	"c:\program files\bitdefender\bitdefender\antispam32\bdapppassmgr.exe"	NT AUTHORITY\SYSTEM	HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\LOCAL SERVICE	HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\NETWORK SERVICE	HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
DellSystemDetect	c:\users\aaron\appdata\local\apps\2.0\dx7mpeqy.dyt\nyg5r12b.tpz\dell..tion_0f612f649c4a10af_0005.0006_f9e15713f5aac8ac\dellsystemdetect.exe	Aaron-PC\Aaron	HKU\S-1-5-21-4075826550-2642144620-785977257-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bitdefender Wallet Agent	"c:\program files\bitdefender\bitdefender\pmbxag.exe"	Aaron-PC\Aaron	HKU\S-1-5-21-4075826550-2642144620-785977257-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bitdefender Wallet Application Agent	"c:\program files\bitdefender\bitdefender\antispam32\bdapppassmgr.exe"	Aaron-PC\Aaron	HKU\S-1-5-21-4075826550-2642144620-785977257-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
uTorrent	"c:\users\aaron\appdata\roaming\utorrent\utorrent.exe"  /minimized	Aaron-PC\Aaron	HKU\S-1-5-21-4075826550-2642144620-785977257-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AdobeBridge		Aaron-PC\Aaron	HKU\S-1-5-21-4075826550-2642144620-785977257-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bitdefender Wallet	"c:\program files\bitdefender\bitdefender\pwdmanui.exe" --hidden --nowizard	Aaron-PC\Aaron	HKU\S-1-5-21-4075826550-2642144620-785977257-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Skype	"c:\program files (x86)\skype\phone\skype.exe" /minimized /regrun	Aaron-PC\Aaron	HKU\S-1-5-21-4075826550-2642144620-785977257-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	Aaron-PC\UpdatusUser	HKU\S-1-5-21-4075826550-2642144620-785977257-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
DellSystemDetect	c:\users\updatususer\appdata\local\apps\2.0\dx7mpeqy.dyt\nyg5r12b.tpz\dell..tion_0f612f649c4a10af_0005.0006_f9e15713f5aac8ac\dellsystemdetect.exe	Aaron-PC\UpdatusUser	HKU\S-1-5-21-4075826550-2642144620-785977257-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bitdefender Wallet Agent	"c:\program files\bitdefender\bitdefender\pmbxag.exe"	.DEFAULT	HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bitdefender Wallet	"c:\program files\bitdefender\bitdefender\pwdmanui.exe" --hidden --nowizard	.DEFAULT	HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bitdefender Wallet Application Agent	"c:\program files\bitdefender\bitdefender\antispam32\bdapppassmgr.exe"	.DEFAULT	HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Killer Network Manager	c:\windows\installer\{3d0217ca-88bc-42c7-998a-6c598ca624bf}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe -minimize	Public	Common Startup
IgfxTray	c:\windows\system32\igfxtray.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HotKeysCmds	c:\windows\system32\hkcmd.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Persistence	c:\windows\system32\igfxpers.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RTHDVCPL	"c:\program files\realtek\audio\hda\rtkngui64.exe" -s	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RtHDVBg	"c:\program files\realtek\audio\hda\ravbg64.exe" /maxx4	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RtHDVBg_PushButton	"c:\program files\realtek\audio\hda\ravbg64.exe" /im	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bdagent	"c:\program files\bitdefender\bitdefender\bdagent.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AdobeAAMUpdater-1.0	"c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    That's way too many items at start-up.

    Reduce items at start-up: Startup Programs - Change

    Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

    Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

    ESET online scanner: Free Online Virus Scanner | ESET

    Check for heating issues using Speccy or HWmonitor

    Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    BitDefender contributes to BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

    Microsoft Security Essentials - Free Antivirus for Windows

    Malwarebytes - Free

    Good and Free system security combination.

    Run Disk Check on your Hard Drive(s): Disk Check

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

    Rt64win7.sys Tue Sep 27 20:50:33 2011 (4E81E2B9)
    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
    Driver Reference Table - Rt64win7.sys

    Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

    Keep us posted.

    BSOD BUGCHECK SUMMARY:
    Code:
    Debug session time: Wed Apr 16 22:38:53.284 2014 (UTC + 6:00)
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime: 1 days 0:01:29.159
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {771b132a, 2, 0, fffff8800720db60}
BugCheck Info: IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Bugcheck code 0000004A
Arguments: 
Arg1: 00000000771b132a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800720db60, 0
PROCESS_NAME:  vsserv.exe
BUGCHECK_STR:  RAISED_IRQL_FAULT
FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
MaxSpeed:     2200
CurrentSpeed: 2195
BiosVersion = A14
BiosReleaseDate = 05/22/2013
SystemManufacturer = Dell Inc.
SystemProductName = XPS L521X
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    Last edited by koolkat77; 17 Apr 2014 at 00:00.
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  6. AaronRiot
    Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       New #4

    Thank you koolkat77!

    I will get on this over the next couple of days (busy week) and post how I made out.

    Your advice is very much appreciated.
      My Computer
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  7. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #5

    You're welcome. :)

    Take your time.
      My Computer
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