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Windows 7: BSOD playing World of Warcraft, error 0x00000124


17 Apr 2014   #1

Windows 8.1 Pro
 
 
BSOD playing World of Warcraft, error 0x00000124

I just built a new PC, and I am getting the dreaded error code 0x00000124. I have attached the DM Log Collector information.

While reading through other threads, one of the first steps suggested was to run Prime95 to stress test the CPU. I did that before but I did not watch the temps, but I did not get any errors after 2 hours. I was trying again but this time running Core Temp 1.0 RC6. My CPU temp shot up to 100 degrees C. According to this page (CPU Temperature - What are the Maximum and Normal CPU Temps?) the max my CPU should be at is 67 degrees C. I am afraid to run that utility in fear I am going to damage something. Is it safe to continue to run that test?

I am using the stock cooler on my CPU (Intel Core i7 4770k), and I am not overclocking anything.



Attached Files
File Type: zip USERPC-Thu_04_17_2014_145829_59.zip (374.6 KB, 1 views)
My System SpecsSystem Spec
.

17 Apr 2014   #2

 

This bugcheck means a fatal hardware error has occurred. Unfortunately the WHEA error record doesn't have enough information to point to a cause.
However from what you've said your CPU temperature is too high.
I recommend getting a new cooler or a bigger case as your CPU should not go that high.
A new case and a cooler might be a good idea if you have a small case.

Any more problems let me know
My System SpecsSystem Spec
29 Apr 2014   #3

Windows 8.1 Pro
 
 

I went ahead and replaced the stock thermal paste on my cooler, and my temps are idleing around 33-34, and maxing at 64-65 when I am running a ton of stuff including games. I am still getting the same BSODs, the most recently one when I had no apps open at all, so I don't think it is a heat issue. Also FYI, my case has plenty of cooling, it is a Cooler Master 922 HAF.

I attached a new DM Log Collector file in hopes it would shed more light on my issue. Any help is greatly appreciated


Attached Files
File Type: zip USERPC-Tue_04_29_2014_151403_83.zip (501.8 KB, 1 views)
My System SpecsSystem Spec
.


29 Apr 2014   #4

 

I think we ought to do some more hardware tests.

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

warning   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures


Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing


Run a Disk Check to scan for errors

Note   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times


Run SeaTools to see if your HDD or SSD is failing

Post back the results.
My System SpecsSystem Spec
01 May 2014   #5

Windows 8.1 Pro
 
 

1. Furmark ran for 30 minutes, passed. Attached a screenshot of Furmark and the log, the log didn't seem to have any of the actually burn in test info, but the screenshot should help.


2. Memtest86 run for 8 passes, took almost 35 hours! I guess testing 32GB of RAM takes a long time #FirstWorldProblems. I did not see any log files created, but I attached a picture of the test I took before stopping it.

3. Disk Check found no errors. I ran SFC and it found nothing as well.

4. I ran all the tests in SeaTools (S.M.A.R.T. Check, Short Drive Self Check, and Long Generic) they all passed.

I was kind of hoping one of these tests would fail so I would be able to find the issue with my system, but everything passed, and no blue screens during any of the tests inside Windows.


Attached Thumbnails
BSOD playing World of Warcraft, error 0x00000124-burn-test.jpg   BSOD playing World of Warcraft, error 0x00000124-memtest86-photo.jpg  
Attached Files
File Type: log FurMark_0001.log (4.5 KB, 1 views)
My System SpecsSystem Spec
02 May 2014   #6

 

Right, I have actually encountered cases where someone's system bugchecks with 0x124 and they don't have anything wrong with their hardware.
In fact I've had that personally.
With that said lets try driver verifier.


Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.


warning   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point Manually before enabling DV.


Tip   Tip
  • If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
  • If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.


Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
02 May 2014   #7

Windows 8.1 Pro
 
 

Finally got back to work on this machine. The verifier in Windows 8 seems to be a little different than your guide, and doesn't have some of the options it mentions. I wanted to make sure I am setting this up right before I get it up and running. I attached screens of the options windows.

By the way, thanks so much for your help!


Attached Images
  
My System SpecsSystem Spec
04 May 2014   #8

Windows 8.1 Pro
 
 

I went ahead and guess on which settings to choose. I checked everything that had "standard" as a flag type, since the Windows 7 guess said "standard settings", and also IRP logging since that was in the guide as well. I am attaching a new dm log collector file, let me know if you need anything else.


Attached Files
File Type: zip USERPC-Sun_05_04_2014_185727_99.zip (610.6 KB, 2 views)
My System SpecsSystem Spec
04 May 2014   #9

 

Sorry I missed the thread.

There's only a 0x124 bugcheck that's new.
It still can't identify what is causing it.

I have one more idea.
Upload the list of all the third party drivers Using NirSoft DriverView:
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
My System SpecsSystem Spec
04 May 2014   #10

Windows 8.1 Pro
 
 

Attached.


Attached Files
File Type: zip driverview.zip (1.3 KB, 2 views)
My System SpecsSystem Spec
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 BSOD playing World of Warcraft, error 0x00000124




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