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Windows 7: Help me read dump file please. I have posted it in thread.

17 Apr 2014   #1
iboyer47

windows 7 64bit
 
 
Help me read dump file please. I have posted it in thread.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006c79688, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`033af6f0 fffff800`02f12ca9 : fffffa80`06c79660 fffffa80`0520f040 00000000`00000012 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`033afc10 fffff800`02df3ea7 : fffffa80`06c79660 fffff800`02e6d2d8 fffffa80`0520f040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`033afc40 fffff800`02d5b275 : fffff800`02eceb40 00000000`00000001 fffffa80`05d26e50 fffffa80`0520f040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`033afc80 fffff800`02cd1261 : fffff880`011dbe00 fffff800`02d5b250 fffffa80`0520f000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`033afcb0 fffff800`02f642ea : 00000000`00000000 fffffa80`0520f040 00000000`00000080 fffffa80`051fd6f0 : nt!ExpWorkerThread+0x111
fffff880`033afd40 fffff800`02cb88e6 : fffff880`03164180 fffffa80`0520f040 fffff880`0316efc0 fffff880`033b4f20 : nt!PspSystemThreadStartup+0x5a
fffff880`033afd80 00000000`00000000 : fffff880`033b0000 fffff880`033aa000 fffff880`033af2c0 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner


My System SpecsSystem Spec
.
17 Apr 2014   #2
carwiz

Windows 7 Pro-x64
 
 

The Hardware Error 0x124 is a hard one to diagnose. Some help can be shown by examining the WHEA error record. In the dump command line, enter !errrec fffffa8006c79688. (This address will very so use the address shown for Arg2.) This will break out the parameters of the error record. However; in your case, the parameters are all zeros. To me, this could indicate a processor failure, memory failure or power failure. If you are overclocking, stop. Check temperatures and fan operation. An overheated CPU can cause this error. There's really not enough in this single dump to diagnose the problem with any certainty. Check the system log and a few more dumps for clues to the problem.
My System SpecsSystem Spec
17 Apr 2014   #3
iboyer47

windows 7 64bit
 
 

1: kd> !errrec fffffa8006c79688
===============================================================================
Common Platform Error Record @ fffffa8006c79688
-------------------------------------------------------------------------------
Record Id : 01cf5a070aa25764
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 4/17/2014 6:34:31
Flags : 0x00000002 PreviousError

===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa8006c79708
Section @ fffffa8006c797e0
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal

Proc. Type : x86/x64
Instr. Set : x64
Error Type : BUS error
Operation : Generic
Flags : 0x00
Level : 3
CPU Version : 0x0000000000100f53
Processor ID : 0x0000000000000000

===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa8006c79750
Section @ fffffa8006c798a0
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal

Local APIC Id : 0x0000000000000000
CPU Id : 53 0f 10 00 00 08 04 00 - 09 20 80 00 ff fb 8b 17
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0 @ fffffa8006c798a0

===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa8006c79798
Section @ fffffa8006c79920
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal

Error : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
Status : 0xfa00000000070f0f


There is the !errrec fffffa8006c79688. I keep seeing AMD processor BUS, for instance, FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV. Does this mean anything? How should i go about checking temp of my PC? I'll paste the next crash report and see if that sheds any more light.
My System SpecsSystem Spec
.

17 Apr 2014   #4
iboyer47

windows 7 64bit
 
 

OKay. After checking my system temps with HWmonitor i have found that my video card's temp was around 96 celsius and the fans rpm was 0. I'm assuming this means that the fan is not working and the video card is therefore overheating. I will look into fixing the fan on my video card. What do you think?
My System SpecsSystem Spec
18 Apr 2014   #5
carwiz

Windows 7 Pro-x64
 
 

The error is too "generic" to shed much light. It's a hardware error on the processor bus. It could be anything from the CPU back to the PCI bus and any drivers in between. That's why we need to see all the dumps and the logs along with your system is set up. If you follow the directions at the top of the page and upload the gathering from the utility, you may get better help.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
18 Apr 2014   #6
carwiz

Windows 7 Pro-x64
 
 

Quote   Quote: Originally Posted by iboyer47 View Post
OKay. After checking my system temps with HWmonitor i have found that my video card's temp was around 96 celsius and the fans rpm was 0. I'm assuming this means that the fan is not working and the video card is therefore overheating. I will look into fixing the fan on my video card. What do you think?
That could be it.

Added: HWiNFO may not be accurate on AMD based systems and the driver for the video card may not report fan speed. Best to physically verify whether the fan is running.
My System SpecsSystem Spec
19 Apr 2014   #7
iboyer47

windows 7 64bit
 
 

I manually checked my video card fan and sure enough a wire had drooped down onto it to it wasn't spinning. I fixed that and so far i have had no restarts. Thanks for the help guys!
My System SpecsSystem Spec
19 Apr 2014   #8
carwiz

Windows 7 Pro-x64
 
 

Glad it was easy and inexpensive fix.
My System SpecsSystem Spec
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 Help me read dump file please. I have posted it in thread.




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