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Windows 7: BSOD after watching videos

19 Apr 2014   #1
miiniiw

windows 7 ultimate 64 bit
 
 
BSOD after watching videos

Hi, this is my first time posting here, I read the posting rules its quite doable enough, i'm not sure w/c software to use so I use them both. I hope I got the name right.

Funny thing is nothing new or special I was doing to cause this BSOD, and I have ESET NOD32 as AV. I also uninstalled malwarebytes I think 10 days ago.

I'm quite experienced in fixing technical stuff, but I just don't know how to read BSOD errors.

Thanks to anyone trying to help, I would greatly appreciate it!

Anyway this is what I got from bluescreenview app==================================================
Dump File : 041814-27861-01.dmp
Crash Time : 4/18/2014 8:52:59 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`031db035
Parameter 3 : fffff880`0c51be10
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041814-27861-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 289,000
Dump File Time : 4/18/2014 8:54:47 PM
==================================================


My System SpecsSystem Spec
.
19 Apr 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\debug-CROMWELLMELFLOR-41814\041814-27861-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`02e68000 PsLoadedModuleList = 0xfffff800`030ab6d0
Debug session time: Fri Apr 18 18:52:59.290 2014 (UTC + 6:00)
System Uptime: 0 days 0:36:35.165
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800031db035, fffff8800c51be10, 0}

Probably caused by : memory_corruption ( nt!MmCreateSection+395 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800031db035, Address of the instruction which caused the bugcheck
Arg3: fffff8800c51be10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!MmCreateSection+395
fffff800`031db035 488b4010        mov     rax,qword ptr [rax+10h]

CONTEXT:  fffff8800c51be10 -- (.cxr 0xfffff8800c51be10)
rax=04000069f8026e68 rbx=000000000000000c rcx=0000000000000038
rdx=0000000000000218 rsi=0000000001000000 rdi=00000000000040a0
rip=fffff800031db035 rsp=fffff8800c51c7f0 rbp=0000000000000198
 r8=0000000000000000  r9=fffff8800c51c5d8 r10=fffffa800786b590
r11=0000000000000000 r12=fffffa800a622b60 r13=fffffa800a622b98
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!MmCreateSection+0x395:
fffff800`031db035 488b4010        mov     rax,qword ptr [rax+10h] ds:002b:04000069`f8026e78=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800031db035

STACK_TEXT:  
fffff880`0c51c7f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MmCreateSection+0x395


FOLLOWUP_IP: 
nt!MmCreateSection+395
fffff800`031db035 488b4010        mov     rax,qword ptr [rax+10h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MmCreateSection+395

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  521ea035

STACK_COMMAND:  .cxr 0xfffff8800c51be10 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x3B_nt!MmCreateSection+395

BUCKET_ID:  X64_0x3B_nt!MmCreateSection+395

Followup: MachineOwner
---------
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
My System SpecsSystem Spec
19 Apr 2014   #3
miiniiw

windows 7 ultimate 64 bit
 
 

Is it important to mention I am using Laptop? cause the instructions seem to indicate opening it like a CPU?
My System SpecsSystem Spec
.

19 Apr 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

As per the system specs, your computer is listed as a self assembled desktop. If the laptop is in warranty, better you ask for warranty servicing, because opening the computer may nullify the warranty.
My System SpecsSystem Spec
Reply

 BSOD after watching videos




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