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Windows 7: BSOD on boot: APC_INDEX_MISMATCH. Also error 55 in system log

22 Apr 2014   #1
rvaalten

Win 7 Ultimate 64bit
 
 
BSOD on boot: APC_INDEX_MISMATCH. Also error 55 in system log

Hi,

My dell laptop started to experience BSOD when resuming from sleep. First only accidentally, later every time. During the last week the BSOD also happens during booting.
The error displayed is the APC_INDEX_MISMATCH code 1.
My system log shows this error during boot:
error 55 The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.

Here's what I have done so far, without succes:
- downloaded a microsoft hotfix for the APC_INDEX_MISMATCH but this hotfix didn't want to install, most likely because it is already installed in SP1.
- ran chkdsk
- ran sfc / scannow
- ran SeaTools 'fix all long' test
no succes so far.

Help would be greatly appreciated!
Ronald


My System SpecsSystem Spec
.
22 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi rvaalten.

Some display related issues are noticed there.
Code:
fffff880`096ec300  fffff880`04d6454cUnable to load image \SystemRoot\system32\DRIVERS\nvkflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
 nvkflt+0xd54c
Code:
fffff880`096ec398  fffff880`0fa47aa1Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x16eaa1
Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

This is the event log that you mean?
Quote:
Event[53602]:
Log Name: System
Source: Ntfs
Date: 2014-04-22T12:19:33.194
Event ID: 55
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: vaita-dell
Description:
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.
Better you run Seatools. If any disc error is actually found, there is a mechanism to attempt to recover it.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and teh touchpad driver, SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Finally it is a suggestion, as I personally have never seen a single APC Index Mismatch issue that got really solved without uninstalling the third party antivirus. Though unlike the previous stop 0x01 issues, no clue is there in your case to believe that the antivirus is causing the issue, still as a caution, I would suggest you to uninstall Kaspersky using Kaspersky Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know the results.
My System SpecsSystem Spec
23 Apr 2014   #3
rvaalten

Win 7 Ultimate 64bit
 
 
Sovled

I did everything you wrote and YES, it works. No more BSOD and no more error 55 in the system log. Thanks a lot!!
Ronald
My System SpecsSystem Spec
.

23 Apr 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news.

Let us know for any further issue.
My System SpecsSystem Spec
14 Aug 2014   #5
rvaalten

Win 7 Ultimate 64bit
 
 
BSOD is back

I cheered to soon. The BSODs are back. It happens when I disconnect my laptop from my external monitor and kensington docking station in sleep mode. Resuming from sleep mode standalone results in a BSOD.

I have collected all required info using the SF diagnostic tool and uploaded it as rvaalten.zip.

Help would again be greatly appreciated.

Ron
My System SpecsSystem Spec
14 Aug 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by rvaalten View Post
I did everything you wrote
Still you have 25 items in startup!

Reduce them as suggested at once, and then enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
15 Aug 2014   #7
rvaalten

Win 7 Ultimate 64bit
 
 

Thanks Arc,
I ran verifier and directly during statup a BSOD occured.
Here is the new system info.

Ron
My System SpecsSystem Spec
15 Aug 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Its a Dell XPS L412Z (XPS 14 ultrabook), right? It seems that there is some issues with windows activation and that is causing the BSODs.

Post a report following Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
18 Aug 2014   #9
rvaalten

Win 7 Ultimate 64bit
 
 

Hi Arc,
My Dell is more than 2 years old and has been activated long time ago. Do you still think that the these issues are likely?

Ron
My System SpecsSystem Spec
18 Aug 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you let us see the report?
My System SpecsSystem Spec
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 BSOD on boot: APC_INDEX_MISMATCH. Also error 55 in system log




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