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Windows 7: BSOD irql_not_less_or_equal while on google chrome

22 Apr 2014   #1
ninigiku

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD irql_not_less_or_equal while on google chrome

Hello,

I'm having this issue when I browse with chrome (never use any browser, so any browser not tested yet) and when multiple tabs open in the same window that contain various videos/gifs/etc all of sudden put me on BSOD, really irritate me much. It happened since i installed new avira internet security suite, which I'm upgrading from old avira. Because I'm buying new license with new product and I installed Arc program to run game software. Never happened before, hoping to get help.

Regards,


My System SpecsSystem Spec
.
22 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi ninigiku.

Download and install Drivers for Atheros AR9485WB and Windows 7 ; following Driver Install - Device Manager

But that might not be enough, as I am suspecting that something else is is there that is influencing the network adversely; which is not caught by that crash dump. So we may need to observe the situation for a reasonable time after updating the driver.
____________________________________________
Code:
BugCheck D1, {8, 2, 0, fffff8800196ca1d}

Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )

Followup: MachineOwner
---------
Code:
fffff880`0699f148  fffff880`055809b3Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0xef9b3
Code:
fffff880`05491000 fffff880`0573b000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Oct 04 12:19:29 2011 (4E8AAC79)
    CheckSum:         002B1FA7
    ImageSize:        002AA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
22 Apr 2014   #3
ninigiku

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for your immediate response, I'll updating the driver for now. Hopefully it fixed
My System SpecsSystem Spec
.

08 May 2014   #4
ninigiku

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Arc, just now I got BSoD. Seems the problem still occurs. I updated all the driver.
My System SpecsSystem Spec
08 May 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Network crash continues even after updating the network driver. Nothing more is specified in the crash dump unfortunately.

Sometimes some antivirus programs may cause network blockage.
Uninstall Avira using Avira AntiVir Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Also a lot of ASUS bloatware are present there, which are often problematic. I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
My System SpecsSystem Spec
09 May 2014   #6
ninigiku

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Arc,
I removed Avira, now I'm using Microsoft Security Essentials as my antivirus and premium Malwarebytes Anti-Malware as you suggested. Honestly I hate re installing OS, so for now hopefully no other issue.

Regards,
My System SpecsSystem Spec
09 May 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It sounds good, mate.

You may follow the other steps of Clean Up Factory Bloatware because it is needed.
My System SpecsSystem Spec
09 May 2014   #8
ninigiku

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, I'll do as instructed.

Regards,
My System SpecsSystem Spec
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