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Windows 7: BSOD Stop: 0x000000f4

22 Apr 2014   #1
lordkyoto

WIndows 7 64 bit
 
 
BSOD Stop: 0x000000f4

I haven't been able to figure out any particular pattern to it other than after I reboot, it tends to blue screen two or three times during start-up and then works fine. I am running windows 7 64-bit Home Premium.

Thanks!


My System SpecsSystem Spec
.
22 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi lordkyoto.

A stop 0xF4 is a storage related issue, though the crash dump is not there.

The zip contains only one crash dump, that is of 04/04/2014. It is a stop 0x9F, pointing to the storage controller is causing the BSOD.
Code:
BugCheck 9F, {3, fffffa8007229050, fffff80000b9c3d8, fffffa800df70c10}

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys

Followup: MachineOwner
---------
iaStor.sis is Intel Rapid Storage, in your system .....
Code:
Name    Intel(R) Mobile Express Chipset SATA AHCI Controller
Driver    c:\windows\system32\drivers\iastor.sys (10.0.0.1046, 427.02 KB (437,272 bytes), 3/30/2011 11:28 PM)
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Then test the HDD itself .... using Seatools.

Post a screenshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World.

Also uninstall iTunes, as it is behaving bad there ....
Code:
Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
--------------------------------------------------------------------------------
            Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e0 fffffa80099d2c70 00000000 fffff88007ba32f8-fffffa80099e8190 Success Error Cancel 
           \Driver\cdrom    GEARAspiWDM
            Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa80099e8040 00000000 fffff800036de200-fffffa800dd25110 Success Error Cancel pending
           \Driver\GEARAspiWDM    nt!PopSystemIrpCompletion
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Let us know the results. I will be interested to know whether the stop 0x9F is continuing there or not.
My System SpecsSystem Spec
22 Apr 2014   #3
lordkyoto

WIndows 7 64 bit
 
 

Hello and thank you for your help!

I have done everything that you suggested, seatools did not report any problems.
I have attached the screenshot of my hd.
I will let you know what happens, it has taken up to 24h between bsods though so it may take some time.

Thanks again!
My System SpecsSystem Spec
.

22 Apr 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It looks good.

Let us know how it is running, and about any further problem.
My System SpecsSystem Spec
30 Apr 2014   #5
lordkyoto

WIndows 7 64 bit
 
 

I've had a couple BSODs in the past couple of days but less often than before.

I've included a new file from the dm log collector.

Thanks again
My System SpecsSystem Spec
01 May 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

In post #2 I suggested you to uninstall Intel Rapid Storage. But you did not take the suggestion though. From the msinfo you supplied .....
Code:
Name    Intel(R) Mobile Express Chipset SATA AHCI Controller
Driver    c:\windows\system32\drivers\iastor.sys (10.0.0.1046, 427.02 KB (437,272 bytes), 3/30/2011 11:28 PM)
The before last BSOD was on 23/04. That is not a stop 0xF4 (the original issue under discussion), but a stop 0x9F; a sleep/hibernate related issue. Rapid Storage is causing troubles to sleep/hibernate too.
Code:
BugCheck 9F, {3, fffffa800724b050, fffff80000b9c3d8, fffffa800c99fa00}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys

Followup: MachineOwner
---------
The last BSOD is of 25/04. Straight forward hibernate failure.
Code:
BugCheck A0, {9, ffffffffc000009c, 1, 0}

Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )

Followup: MachineOwner
---------
And we already know what is the source of the issue.

If you dont take the suggestions, then how you will overcome the issue?
My System SpecsSystem Spec
01 May 2014   #7
lordkyoto

WIndows 7 64 bit
 
 

Hm, I was taking a screenshot to show you my Control Panel-> Programs and Features (no Intel rapid storage anymore) and my device manager to show you I was good. However the driver is back... Could a different Intel program have re-installed the driver? Either way, I will uninstall the driver again and keep an eye on it to see what happens.
My System SpecsSystem Spec
01 May 2014   #8
lordkyoto

WIndows 7 64 bit
 
 

Ok! So I uninstalled the driver again, restarted the computer and was greeted with the attached screenshot. I also included a SS of my control panel->programs and features.

Thanks again!
My System SpecsSystem Spec
01 May 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Attachment 316116

Now we need to know which driver is controlling the SATA AHCI controller. Upload your MSINFO32.nfo file to let us determine it.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
01 May 2014   #10
lordkyoto

WIndows 7 64 bit
 
 

Here is the MSINFO32 file.

Thanks!
My System SpecsSystem Spec
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