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Windows 7: BSOD When trying to watch any video.

22 Apr 2014   #1
Xhizors

Windows 7 Ultimate x64
 
 
BSOD When trying to watch any video.

I have a problem with a friend's laptop. He brought it to me complaining about BSODs. The thing was that i wasn't even able to boot properly because the BSOD interrupted it. I reinstalled the OS(Windows 7 x86) and i tried to install all drivers. And when i tried to watch a video on youtube,it crashed into BSOD. I get ntfs.sys error,memory management,irq not less or equal,sometimes it's no error,bugcode usb driver,etc. I tried to unistall the drivers in safe mode and installing some OEM drivers or some generic drivers but i can't get rid of the BSOD's.

I also can't switch to AERO theme.


Laptop is a Toshiba Satellite L500-1ek.

LE: In safe mode, i can watch youtube videos without any problems. And if i don't install anydrivers the videos run perfectly.

Sorry for my bad english


My System SpecsSystem Spec
.
22 Apr 2014   #2
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Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
22 Apr 2014   #3
Xhizors

Windows 7 Ultimate x64
 
 

Here you go.
My System SpecsSystem Spec
.

22 Apr 2014   #4
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The Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter driver is causing problem here.
Code:
BugCheck 7F, {d, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\RTL8187B.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8187B.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187B.sys
Probably caused by : RTL8187B.sys ( RTL8187B+45f61 )

Followup: MachineOwner
---------
Which is too old.
Code:
8bc26000 8bc84000   RTL8187B T (no symbols)           
    Loaded symbol image file: RTL8187B.sys
    Image path: \SystemRoot\system32\DRIVERS\RTL8187B.sys
    Image name: RTL8187B.sys
    Timestamp:        Tue Mar 24 12:33:18 2009 (49C885B6)
    CheckSum:         00062E44
    ImageSize:        0005E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The upbate avail here is not a very recent one, too. Realtek

But you try it.

If the driver still fails in the same manner, you may need to get a new adapter.
My System SpecsSystem Spec
22 Apr 2014   #5
Xhizors

Windows 7 Ultimate x64
 
 

Same thing. win32k.sys BSOD.
My System SpecsSystem Spec
22 Apr 2014   #6
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Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

After updating the driver?

Use ethernet till you get a new WiFi adapter.
My System SpecsSystem Spec
22 Apr 2014   #7
Xhizors

Windows 7 Ultimate x64
 
 

I'm getting the same BSODs even with the ethernet.
My System SpecsSystem Spec
22 Apr 2014   #8
Arc

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Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Upload the dumps again?
My System SpecsSystem Spec
22 Apr 2014   #9
Xhizors

Windows 7 Ultimate x64
 
 

I can watch videos on my computer, but on youtube, i still get freezes and BSOD.. It was my fault lately. I forgot to disable wireless adapter


LE : Ok. So,here's another one. I can watch videos via internet with internet explorer but not with google chrome. I'll try and see if i get the same result via wi-fi.

LE2: So..it runs very smoothly with internet explorer and wi-fi on. But now when i try to see a video i have on my pc, it crashes.
My System SpecsSystem Spec
22 Apr 2014   #10
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Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is no new crash dump.
My System SpecsSystem Spec
Reply

 BSOD When trying to watch any video.




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