Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD/ PC Lockups when playing games, multiple errors

22 Apr 2014   #1
thigor

Windows 7 Home Premium 64bit
 
 
BSOD/ PC Lockups when playing games, multiple errors

Hey guys I've been having an issue for about 2 months now, basically when I'm playing games (WoW / LoL / Titanfall) my PC will randomly freeze, then my monitor will just shutdown. I then have to manually shutdown my PC using the power button as it remains turned on even after the monitor shuts down.

On reboot I get an error saying "Display driver stopped responding but has recovered" and after checking the event viewer I have multiple errors before each unexpected shutdown. Also sometimes on reboot after 5 mins the PC will blue screen resulting in the same display driver error but it hasn't done that for a few weeks now.

Here are the errors that appear prior to the shutdown:

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}and APPID.

I figured it was a hardware issue but I found a work around where I could system restore back a few days then I'll have no problems until a few days into the future again, basically the crashes happen the same time every few days. Then I'd system restore again and get stuck in this vicious cycle of crashes while trying different solutions which have not worked as of yet.

I had no issues for about 3 weeks after the first few instances, then I was away for 5 days and when I returned the problems started again. I tried uninstalling my graphic drivers which again temporarily added a few days without issue (which started me on a system restore cycle). So I figured that since the errors seem to happen when the PC "catches up" to where I system restored, its a software issue rather than hardware. Also my card does not run hot, I have run CPU-Z to check temperatures and it's always running at normal temps and I have recently cleared the inside of all dust etc

Now today I noticed there was a windows update in the middle of the system restore cycle, so I uninstalled the updates to see if they caused the problem and everything worked fine for a while but then the crash happened again so I went back to a system restore - which fixed the problem for the rest of the day.

Then I logged on today and after about 5 minutes the system hangs when playing WoW (I should mention this problem has never happened when not playing a game, it has never stopped responding doing work / browsing the web etc). This is strange since it usually lasts 3-4 days before it hangs again and this time I have a new error:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800450d010, 0xfffff88007159258, 0xffffffffc0000001, 0x0000000000000003).

I've uploaded the .dmp file produced after the recent crash (<1 hour ago) and one from 2 months ago which was one of the first crashes. I'm pretty stumped on what the issue is to be honest I've seen so many theories and potential solutions but the crashes are so unpredictable I have no clue where to begin.

I'm hoping you guys have some insight on the problem, sorry if this post is quite long winded I wanted to make sure I included as many details as possible.

Thank you in advance!


My System SpecsSystem Spec
.
22 Apr 2014   #2
thigor

Windows 7 Home Premium 64bit
 
 

Oh and I've added the event viewers of all the critical errors following each shutdown so you can see the frequency of when the issues have started. Thanks!

http://i.imgur.com/CPbvtQJ.jpg
My System SpecsSystem Spec
22 Apr 2014   #3
Gknrsy

ultimate 64
 
 

Hi ,

Uninstall your installed version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.


Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
My System SpecsSystem Spec
.

25 Apr 2014   #4
thigor

Windows 7 Home Premium 64bit
 
 

Hey Gknrsy,

I've followed each step and have just installed the 13.9 WHQL, so now I'll just wait to see if any more problems arise.

Thank you for the helpful reply.
My System SpecsSystem Spec
26 Apr 2014   #5
thigor

Windows 7 Home Premium 64bit
 
 

Unfortunately today I'm still getting problems, I have crashed once in game and once just sitting idle on the desktop both resulting in having to manually reboot.

Also when loading up this page my screen turned to black and I received a "AMD Display Driver has stopped responding but has recovered" error.

Hoping there is some more potential solutions to try out to sort this issue, thanks!
My System SpecsSystem Spec
26 Apr 2014   #6
Gknrsy

ultimate 64
 
 

Hi again ,

Video Card - Stress Test with Furmark

Run it for around 30 minutes.

Please post back the results.
My System SpecsSystem Spec
26 Apr 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by thigor View Post
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800450d010, 0xfffff88007159258, 0xffffffffc0000001, 0x0000000000000003).
Please go through this thread:
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
26 Apr 2014   #8
thigor

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Gknrsy View Post
Hi again ,

Video Card - Stress Test with Furmark

Run it for around 30 minutes.

Please post back the results.

Hey Gknrsy, I ran the stress test for 10 minutes and the GPU temp reached 89 degrees before the program froze and stopped responding. The monitor flashed black (the same as what happens when a driver stops responding) then reloads to the program white screened, which I then closed.

I received this error in the event viewer (the very same error I received this morning too)

"Display driver amdkmdap stopped responding and has successfully recovered."

Hope this helped.

I should also mention that my PC was originally overclocked to 4.2 GHz from 3.3 but I removed the overclock when I first started noticing problems. I'm not sure if there's still an overclock causing the problems though as the CPU-Z notes its @ 3.3Ghz but the windows system tab shows this:

"Intel (R) Core(TM) i5-2500k CPU @ 3.30GHz 3.60GHz"

Also my card never runs past 60 degrees when playing games, the fan was going overtime during the stress test, don't think the card has ever been pushed to that extreme before at least certainly not when compared to the previous crashes when the card is running at around 45-50
My System SpecsSystem Spec
26 Apr 2014   #9
thigor

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Quote   Quote: Originally Posted by thigor View Post
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800450d010, 0xfffff88007159258, 0xffffffffc0000001, 0x0000000000000003).
Please go through this thread:
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
Hey thanks for the link, I've tried everything that microsoft recommends regarding the display driver not responding error and nothing has worked.

The bugcheck error has only appeared once out of the 25 or so crashes so far, there are many different solutions in that thread I'll have to take a look at tommorow when I'm not so tired this is definitely a stubborn problem, I've tried quite a few things already.

As far as today goes after the initial crash this morning when I first posted, after a manual restart after increasing the GPU voltage to 1.2 (from 1.05) I haven't had any problems but that's not really out of the ordinary. This issue is very unpredictable to be honest, sometimes it doesn't happen all day then the next restart it'll happen 3 times in an hour then cease for a few more days. Weird stuff.

Thanks guys for the replies though!
My System SpecsSystem Spec
28 Apr 2014   #10
thigor

Windows 7 Home Premium 64bit
 
 

Hey guys I've had a few blue screens today and I'm also having issues with system restore. Basically get an error when trying to restore back a week (possibly due to the driver uninstalls etc) which isn't really an issue since it was just a temp fix anyway.

Blue screen today basically was:

Attempt to reset the display driver and recover from timeout failed.

STOP: 0x00000116 (again) and atikmpag.sys appeared on the blue screen also.

I've tried a few more things in the thread Golden linked but I'm still getting problems, hoping someone has some more information as it seems to be getting worse. Previously it'll only crash during games but now it's doing it randomly on the desktop after a fresh boot.

Results of the memory test:

WARNING: Your card can be not compatible with this test! If multiple errors will found, try test with onscreen buffer usage or wthout of ignoring colors bit mask.
Changing video mode to 640x480x16...OK
[4/28/2014 5:12:31 PM] Test started for "Primary Display Driver (AMD Radeon HD 6900 Series)"...
Trying 16bpp RGB:565 mode...OK
Trying 16bpp RGB:555 mode...OK
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
[4/28/2014 6:13:33 PM] Pass completed (0 errors found).

I tried running a driver scanner and it gave me 17 drivers that were out of date, could that be causing the issue?
My System SpecsSystem Spec
Reply

 BSOD/ PC Lockups when playing games, multiple errors




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD dxgmms1.sys multiple stop errors playing games
This issue has been going on for about 2 months now and I have not changed anything in my computer since before the crashes. I am getting multiple stop errors, and it only crashes when i'm playing games (mainly WoW) I've attached the minidumps, any help is much appreciated. Thank you in advance!
BSOD Help and Support
BSOD playing games, multiple errors
I was playing Allods Online a few days ago when the BSOD started, since then it pops whenever I play any games both online and offline after 4-15 minutes. I downloaded and ran the FurMark temperature test with no problems. Any info on resolving will help. Here's the .zip I can do everything else...
BSOD Help and Support
BSOD playing games at first, then all the time. Multiple errors.
Hello everyone! I'm having problems with my computer with the following specs: P8Z68-V/GEN3 MOBO OCZ 120GB Agility 3 SSD i5 3550 3.3GHz OCZ ModXStream Pro 700W Corsair ram 2x4GB HD 6950 HIS Iceqx 2GB Initially, it was working beautifully, as in all games were on ultra max settings and...
BSOD Help and Support
Random lockups that seem to happen while playing games
Hi guys, my computer has recently started randomly locking up lately, the problem is that it doesnt seem to be leaving any error messages so i cant find a log on what is happening. when i press my restart button my computer shutsdown and during post asks if i want to run in safemode or normal mode....
BSOD Help and Support
BSOD playing multiple games, errors down below
Ok, so the errors I am getting are A. 0x00000101 B. 0x000000d1 C. 0x00000050
BSOD Help and Support
BSoD's playing games, and randomly on Idle, Multiple errors
I've recently decided that the problem might not just be my ram, so before i upgrade I decided to seek some help. I've had multiple BSOD's while gaming, as well as sitting idle since august 27th (increasing in frequency). Also experiencing crashes during gaming as well as firefox crashes, 2-5...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:38.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App