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Windows 7: Screen turns black, sound loops. Reboot required. Getting desperate

23 Apr 2014   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Heeco View Post
Sadly I have to report that the bluescreens are still occuring
Report it following the Blue Screen of Death (BSOD) Posting Instructions.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums


My System SpecsSystem Spec
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23 Apr 2014   #12
Heeco

Windows 7 Home premium 64bit
 
 

I added it in the attachements.
Again I want to thank you for all your time you are putting in to this.
I really appreciate it
My System SpecsSystem Spec
23 Apr 2014   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Something I am seeing there is very wrong. Can you please follow the procedure for one more time?
Quote   Quote: Originally Posted by Arc
Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    • GeForce Experience
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Actually the crash dump is reporting a driver bug for 314.22 WHQL which should not be there. I hope one uninstall-reinstall should fix the issue.

Dont forget to uninstall all the elements of display driver present in the list, and accept all the offered restarts during the process.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {91, 2, fffff8000364ccc0, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1bb8c5 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
    the operating system. The only supported way to extend a kernel
    mode stack is by using KeExpandKernelStackAndCallout.
Arg2: 0000000000000002
Arg3: fffff8000364ccc0
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_91

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

DPC_STACK_BASE:  FFFFF80004884FB0

LAST_CONTROL_TRANSFER:  from fffff8000351a4fa to fffff800034c3bc0

STACK_TEXT:  
fffff800`04879008 fffff800`0351a4fa : 00000000`000000c4 00000000`00000091 00000000`00000002 fffff800`0364ccc0 : nt!KeBugCheckEx
fffff800`04879010 fffff800`03568615 : 00000000`00000000 fffffa80`07c4b920 00000000`00000003 fffffa80`09a39000 : nt! ?? ::FNODOBFM::`string'+0x4884
fffff800`04879050 fffff800`0358672d : fffff800`04879000 fffff800`0487f000 fffffa80`09736110 00000000`00409c18 : nt!RtlEnoughStackSpaceForStackCapture+0x15
fffff800`04879080 fffff800`035875cb : 00000000`00000001 fffff800`04879100 00000000`00000000 00000000`00000000 : nt!RtlWalkFrameChain+0x4d
fffff800`048790b0 fffff880`04a2d8c5 : 00000000`00000000 fffff800`04879140 fffffa80`07c49000 fffffa80`09a39000 : nt!RtlCaptureStackBackTrace+0x4b
fffff800`048790e0 00000000`00000000 : fffff800`04879140 fffffa80`07c49000 fffffa80`09a39000 fffffa80`09a39368 : nvlddmkm+0x1bb8c5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+1bb8c5
fffff880`04a2d8c5 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  nvlddmkm+1bb8c5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51427b3c

FAILURE_BUCKET_ID:  X64_0xc4_91_nvlddmkm+1bb8c5

BUCKET_ID:  X64_0xc4_91_nvlddmkm+1bb8c5

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xc4_91_nvlddmkm+1bb8c5

FAILURE_ID_HASH:  {9994d4f4-30b0-b0b6-a11a-88205d1277ef}

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04872000 fffff880`0531d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

23 Apr 2014   #14
Heeco

Windows 7 Home premium 64bit
 
 

I have reinstalled 314.22 WHQL , I have done every step correctly.
So let's hope a reinstall fixed the issue.
My System SpecsSystem Spec
23 Apr 2014   #15
Heeco

Windows 7 Home premium 64bit
 
 

It just happend again sadly
Same error and everything.
My System SpecsSystem Spec
24 Apr 2014   #16
Heeco

Windows 7 Home premium 64bit
 
 

Hmm , had 3 crashes today they all followed eachother up really fast (all withing 1 hour)
also what did you mean with
Quote:
Something I am seeing there is very wrong
?
My System SpecsSystem Spec
24 Apr 2014   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Heeco View Post
Hmm , had 3 crashes today they all followed eachother up really fast (all withing 1 hour)
also what did you mean with
Quote:
Something I am seeing there is very wrong
?
I described it there .....
Quote:
Actually the crash dump is reporting a driver bug for 314.22 WHQL which should not be there. I hope one uninstall-reinstall should fix the issue.
But it would be better if you post the data again. Without seeing those, nothing can be said about a BSOD.
My System SpecsSystem Spec
24 Apr 2014   #18
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Arc this seems to be dragging out a bit do you think some malware scanning might be in order??

I was thinking of even going slightly extreme with the Kaspersky rescue disk??
My System SpecsSystem Spec
24 Apr 2014   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Arc this seems to be dragging out a bit do you think some malware scanning might be in order??

I was thinking of even going slightly extreme with the Kaspersky rescue disk??
Please guide Heeco through the process.

You know John, I have suggested the 314.22 WHQL to a large number of persons to teat the stability of the GPU; because that driver never fails at its own. Earlier one time only I noticed this behavior with this driver, here: BSOD playing Mechwarrior Online, STOP: 0x000000c4
I suggested the OP to contract with the game developer .... but he never reported any further issue there. Also I remember this post ....
Quote   Quote: Originally Posted by TVeblen View Post
I see that I was running 314.22 a while ago. Never any issues.
So I am very curious to know what is the actual situation, and what is causing the bug.
My System SpecsSystem Spec
24 Apr 2014   #20
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yes Arc it is one of those times you wish you were sitting in front of the machine and have a chance to delve inside it.
Me I am really throwing out the bait hoping something will bite if only to eliminate a specific bait
My System SpecsSystem Spec
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 Screen turns black, sound loops. Reboot required. Getting desperate




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