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Windows 7: Screen turns black, sound loops. Reboot required. Getting desperate

23 Apr 2014   #1
Heeco

Windows 7 Home premium 64bit
 
 
Screen turns black, sound loops. Reboot required. Getting desperate

Hey guys .

I have been looking to fix this issue for 3weeks now, and I have ran out of ideas.
I'll describe the issue; My screen will turn black and sound will loop ( if sound is playing) my pc becomes unresponsive (num luck led doesn't light up anymore). After that my pc will reboot automaticly.
https://www.youtube.com/watch?v=JrScZBj9hJ0 (Video of same issue)

If I make my way back to my desktop I am greeted with a short description of a BlueScreen.
I will add my dump file to the attachments. It says its because of my drivers but I tried multiple drivers and the issue persist. Also the crashes seem completly random somethimes during games , sometimes right after startup, sometimes while idling.

Other things I tried ;
-Different Hard drive
-Different GPU
-Different Mobo
-Different PSU
-Different Drivers
-Fresh windows install
-Monitor Temps
-Memtest ( Memtest froze after 7 passes )

Thank you for reading, I hope you guys are able to help me out I am becoming desperate.


My System SpecsSystem Spec
.
23 Apr 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Heeco mate just what were the temps on the machine you said you tested them but we need an idea of what range they were in.

You have also tried reseating all cards and sticks?.

You might try this too while you are at it


SLOTCLEANING

Now as for the slotsto clean them use a strip of old credit card about 1/2 inch wide nip thecorners off one end - preferably round them offhold a piece of thin lint free clothover the end dab on some form of alcohol - iso propyl alcohol (what we swab theskin with before an injection) is good and GENTLYswipe along the slots.

This can also be donefor the GPU slot/s.


The memtest crashing is a worry depending on how many sticks you have I might suggest testing them one at a time.

If you like I personally would also run these is safe mode

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html
My System SpecsSystem Spec
23 Apr 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Heeco.

Yours a display/graphics related issue.

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    • GeForce Experience
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

When the suggested driver is properly applied, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Monitor the temperature during Furmark.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
_______________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800978e010, fffff8800f9fd0dc, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a30dc )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800978e010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f9fd0dc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9a30dc
fffff880`0f9fd0dc 803d66e9eeff00  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f8eba49)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`024f2a48 fffff880`040fd140 : 00000000`00000116 fffffa80`0978e010 fffff880`0f9fd0dc ffffffff`c000009a : nt!KeBugCheckEx
fffff880`024f2a50 fffff880`040d0867 : fffff880`0f9fd0dc fffffa80`08d03000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`024f2a90 fffff880`040fcf4f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`0978e010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`024f2b40 fffff880`041cc03d : fffffa80`08ccc320 00000000`00000080 00000000`00000000 fffffa80`08cea410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`024f2bc0 fffff800`0371a2ea : 00000000`050a5eb3 fffffa80`08d1a060 fffffa80`0667fb30 fffffa80`08d1a060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`024f2c00 fffff800`0346e8e6 : fffff800`035f8e80 fffffa80`08d1a060 fffff800`03606cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`024f2c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9a30dc
fffff880`0f9fd0dc 803d66e9eeff00  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f8eba49)],0

SYMBOL_NAME:  nvlddmkm+9a30dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52b326bc

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f05a000 fffff880`0fca3000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Dec 19 22:32:52 2013 (52B326BC)
    CheckSum:         00C19112
    ImageSize:        00C49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

23 Apr 2014   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Thanks Arc am still not much good with the dumps so my post was very basic. Mind you the reseating and stuff is worth a try and I am wondering why the memtest when AWOL??
My System SpecsSystem Spec
23 Apr 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi John.

The bugcheck code stop 0x116 indicates that the problem is with the graphics environment. So the areas you have to search for are .... according to priority ....
  • Display driver
  • GPU
  • System temperature (+ age + dust allocation + a lot of other things like thermal paste, broke fan etc)
  • Adequacy of the power supply
Memory failure may cause any issue theoretically, including display failure. But I have never seen any memory caused display failure is reported as stop 0x116.
My System SpecsSystem Spec
23 Apr 2014   #6
Heeco

Windows 7 Home premium 64bit
 
 

Hey arc and ICit2lol,

Thanks for the responses, I really appreciate it.
I will install the NVIDIA DRIVERS 314.22WHQL later when I am at home.
As for my Temperatures they seem normal (screenshot from yesterday, while browsing internet)
My System SpecsSystem Spec
23 Apr 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 



Fine. You need not to worried about the temps at all.

Let us know what happened for the furmark test.
My System SpecsSystem Spec
23 Apr 2014   #8
Heeco

Windows 7 Home premium 64bit
 
 

So , I have installed those drivers.
And I have used the Furmark burn-in test for 10 minutes.
The lowest temp was 42 and the highest 72.
I didn't see any artifacting or other graphical errors.
My System SpecsSystem Spec
23 Apr 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK.

Now use the computer normally. Observe if the BSODs are still occurring or not. Report us in case.
My System SpecsSystem Spec
23 Apr 2014   #10
Heeco

Windows 7 Home premium 64bit
 
 

Sadly I have to report that the bluescreens are still occuring
I might also add that I never see an actual bluescreen. I only see the dump file that was created after.
My System SpecsSystem Spec
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 Screen turns black, sound loops. Reboot required. Getting desperate




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