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Windows 7: BSOD Possibly due to Dual Monitor

23 Apr 2014   #1
mattygg

windows 7 home premium 64
 
 
BSOD Possibly due to Dual Monitor

Hi All,

I was wondering whether anyone can give me some advice. I have recently been experiencing the BSOD with my windows 7 64 bit home premium. I have recently added a second monitor to my desktop and initially everything worked fine, it has just seemed to happen more and more.

I have conducted a GPU check and it came back ok, I also believe I have enough power to run the graphics card, so im at a bit of a loss.

My graphics card is a Radeon 4850 and all drivers are up to date.

Could anyone have a look at my dump file and let me know whether it is the card, or whether I need to replace anything else.

Thanks very much in advance

Matt


My System SpecsSystem Spec
.
24 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi mattygg.

It seems to be a grapgics/display related issue on a very old branded laptop.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Update the display driver. But not to the latest one. Install version 13.9 WHQL only.
And at last, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
__________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003f2b2d0, fffff88003cedefc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8efc )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003f2b2d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003cedefc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+8efc
fffff880`03cedefc 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`051159c8 fffff880`03f1e140 : 00000000`00000116 fffffa80`03f2b2d0 fffff880`03cedefc 00000000`00000000 : nt!KeBugCheckEx
fffff880`051159d0 fffff880`03f1de4a : fffff880`03cedefc fffffa80`03f2b2d0 fffffa80`04fd7c00 fffffa80`04fb4410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05115a10 fffff880`03fc4f13 : fffffa80`03f2b2d0 00000000`00000000 fffffa80`04fd7c00 fffffa80`04fb4410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`05115a40 fffff880`03feecf1 : 00000000`ffffffff 00000000`000120cc 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05115b20 fffff880`03fed437 : 00000000`00000102 00000000`00000000 00000000`000120cc 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05115b50 fffff880`03fc02d2 : ffffffff`ff676980 fffffa80`04fb4410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05115bf0 fffff880`03fecff6 : 00000000`00000000 fffffa80`05098010 00000000`00000080 fffffa80`04fb4410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05115d00 fffff800`02d2e2ea : 00000000`fffffc32 fffffa80`04d28b50 fffffa80`03c6c9e0 fffffa80`04d28b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05115d40 fffff800`02a828e6 : fffff800`02c0ce80 fffffa80`04d28b50 fffff800`02c1acc0 3078302c`3078302c : nt!PspSystemThreadStartup+0x5a
fffff880`05115d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+8efc
fffff880`03cedefc 4055            push    rbp

SYMBOL_NAME:  atikmpag+8efc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  517f30ef

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

4: kd> lmvm atikmpag
start             end                 module name
fffff880`03ce5000 fffff880`03d44000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Apr 30 08:18:15 2013 (517F30EF)
    CheckSum:         000613E7
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
24 Apr 2014   #3
mattygg

windows 7 home premium 64
 
 

Hiya,

Thanks for the reply.

I have attached a copy of the speccy report, and also another one, as Speccy gave my motherboard temp as 127C as soon as I turned it on, which is extremely high. I had a look and apparently this is an error with the new version of speccy. The other program shows it at 22C which seems more reasonable.

I have also been onto the CPU wattage site and it shows that I need 316w but they recommend 369w. My power supply is 750w so I think I should be fine with that.

I have run the stress test and the temperature reached 99C before levelling out. I ran it for 15 mins.

Lastly, my computer is a desktop, rather than a laptop. This is also a fresh install of windows 7, I had the same errors with windows 8 when I tested on there too.

I hope this helps.

http://speccy.piriform.com/results/P...KXBevX4cxerYnV
My System SpecsSystem Spec
.

24 Apr 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Laptops dont have PSUs.

The PSU wattage is enough!

The GPU temperature seems to be a bit high. Try cleaning the air vents and fan grills. Also see that if the GPU fans are working properly.

Also, have you changed the driver version?
My System SpecsSystem Spec
25 Apr 2014   #5
mattygg

windows 7 home premium 64
 
 

Thanks for the quick reply.

I have tried cleaning all the fans and vents but I think the card has had it.

I am currently using 13.9 drivers for the card. Do you think it would be worth going back to an older version?

Cheers
My System SpecsSystem Spec
25 Apr 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Older than 13.9? No need. It is a very good and stable one.
My System SpecsSystem Spec
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 BSOD Possibly due to Dual Monitor




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