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Windows 7: BSOD Recently Started. System Not Saving Dump Files Though Activated

23 Apr 2014   #1
edwardd

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD Recently Started. System Not Saving Dump Files Though Activated

My dual monitor Win 7 64bit started getting BSOD about 10 days ago. I did see a Windows update for an Nvidia software update about same time. I use this computer 8-10 hrs per day, no problems until recent. My system shows that I have activated dump files and saw one earlier today in minidump folder but when I went to open it it disappeared. Can't locate it anywhere on computer.

Though I put this system together about 3 yrs ago, Im not much of a techie. Appreciate any help!


My System SpecsSystem Spec
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23 Apr 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Unfortunately we can't do much without the .dmp file. Check to see if it is located in C:\Windows\Minidump

Do you use CCleaner or other utility to "clean" the computer on a regular basis? If so, that could be why the .dmp file is missing - it has been deleted.
My System SpecsSystem Spec
23 Apr 2014   #3
edwardd

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I do use Ccleaner and will disable the auto cleaning tomorrow. Will post again after get BSOD and have .dmp file.
My System SpecsSystem Spec
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23 Apr 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
24 Apr 2014   #5
edwardd

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I was able to disable Ccleaner and then got another BSOD this morning so this is the log from that.

I guess, secondarily, I should also stop Ccleaner from removing .dmp files? Unsure why it would do that.
My System SpecsSystem Spec
25 Apr 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff800030049c2}

*** WARNING: Unable to verify timestamp for L1E62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1E62x64.sys
*** WARNING: Unable to verify timestamp for avgfwd6a.sys
*** ERROR: Module load completed but symbols could not be loaded for avgfwd6a.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------
Update your network driver by following the Atheros link here:
Driver Reference Table - L1E62x64.sys

Replace AVG with MSE.
My System SpecsSystem Spec
25 Apr 2014   #7
edwardd

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
DriverScan

Great, so updated the drivers. Is there a report or something I should run to see if that stopped mem leak or do we wait to see if BSOD happens again?
My System SpecsSystem Spec
25 Apr 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Monitor for any more BSOD.
My System SpecsSystem Spec
28 Apr 2014   #9
edwardd

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Updated drivers and replaced AVG with MSE. Got BSOD Fri and couldn't get computer to power on. Looks like might have overheated (first time). Got it after about 0.5 hr of trying.

Got BSOD today about 10 min ago. Attached that minidump here. Thanks for any suggestions.
My System SpecsSystem Spec
28 Apr 2014   #10
Thedoctor44

 

While Golden is away I'll try and help.
Now you said your computer wouldn't power on, could you hear a beeping noise or was there absolutely nothing?

I think we ought to do some hardware tests.

Stress test your CPU with Prime95

I recommend running Prime95 for around 2 hours

warning   Warning

As with most stress tests your component's temperature will rapidly increase.
It is advised that you download a temperature monitoring program like HWmonitor
Keep an eye on your temperatures and stop the tests if it starts to overheat


Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

warning   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures


Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing


Run a Disk Check to scan for errors

Note   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times


Run SeaTools to see if your HDD or SSD is failing

Post back the results.
My System SpecsSystem Spec
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