BSOD While watching movies or while I am asleep at night

ttbft · 30 Apr 2014

Hi, my name is Roy and I'm new to the forum and I need help with BSOD issues... it seems to be getting worse.

Windows 7 Home Premium 64bit

Thanks

Golden · 01 May 2014

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

ttbft · 01 May 2014

Here's the zipped file you asked for.

Thank you for helping me

Golden · 01 May 2014

Unfortunately the file contents are incomplete...we are missing several files. Try running the tool as administrator (save it to desktop and right-click to choose 'Run as Administrator'). Wait for it to finish...it will prompt you once it has done that.

ttbft · 01 May 2014

I hope that helps

Thedoctor44 · 01 May 2014

It's still incomplete.
Make sure you wait for a message to pop up saying upload the zip file to seven forums.

ttbft · 01 May 2014

It never pops up saying to upload to seven forum.

All it says at the end is:

The file collector has finished.

All files have been collected and are in a zipped folder on your desktop ready for you to upload to the forum.

Press any key to continue . . .

When I press any key it just goes away and the file is now saved to my desktop..

I downloaded SF Diagnostic Tool and ran it as an admin and uploaded the file.. I hope this helps.

Thedoctor44 · 02 May 2014

I advise a few hardware tests.

Memtest86 will test your RAM

Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing

Run a Disk Check to scan for errors

Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times

Run SeaTools to see if your HDD or SSD is failing

Post back the results.

ttbft · 04 May 2014

I ran 8 passes and did not have any errors with Memtest86.

I ran Disk Check and did not have any errors.

I ran sfc /scannow with Command Prompt as an Administrator and did not have any errors.

I could NOT get SeaToolsDOS to work properly but I was able to use SeaTools for Windows but I was only able to run them one at a time and without any issues or errors.