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Windows 7: BSOD Clock interrupt not received on a secondary processor ...

06 Jun 2014   #21
Thedoctor44

 

It's made by a company called Renesas, I'm on my mobile so I can't check what programs you have installed via msinfo32.


My System SpecsSystem Spec
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06 Jun 2014   #22
scattycat69

Windows 7 64 bit Home Premiu
 
 

Ive attached the furmark test? Not sure what to do with it now?
My System SpecsSystem Spec
06 Jun 2014   #23
Thedoctor44

 

Proceed with driver removal, everything seems to be fine except that the GPU is bit hot, I suppose it could be overlooked stated that it is a laptop.

Does it ever normally get that hot?
My System SpecsSystem Spec
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07 Jun 2014   #24
scattycat69

Windows 7 64 bit Home Premiu
 
 

Ive done all the instructions as you have shown except Norton 360, as I have only just renewed my subscription and I didnt want to be without an antivirus. Is there another one you can advise that does the same as 360 but thats not as argumentative with the system?
Ive not had any BSOD as yet today, but I have had several freezes in the last day, which I have to power off manually and re-start.

Thanks again for your help. It has been really appreciated . A couple of the drivers have message coming up in the 'flag status' but I will have a look and see if anything important
My System SpecsSystem Spec
07 Jun 2014   #25
Thedoctor44

 

Yes, we recommend MSE and Malwarebytes as they cause no issues.

If you are getting freezes then I suggest enabling Driver Verifier.

Enable driver verifier but only enable the options: Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information

We use Driver Verifier as it puts a stress on the drivers, and so it makes the unstable drivers crash. This should flag the driver responsible in the dump file.
It

Driver Verifier will make the system laggy, this is normal so don't worry.

Before enabling DV, make sure that you have earlier System restore points made in your computer.

If there are no points, make a System Restore Point Manually


Post back the results.
My System SpecsSystem Spec
10 Jun 2014   #26
scattycat69

Windows 7 64 bit Home Premiu
 
 

I ran the driver verifier for 24 hrs without any BSOD. The system was laggy as the instructions said it would be. So I uninstalled driver verifier this morning and have been working on my laptop since. and hey presto 17.00 I had a BSOD. I was searching the internet at the time and not sure if this is relevant. Ive looked for the memory dump to upload to one drive, but there isn't one showing ?
My System SpecsSystem Spec
10 Jun 2014   #27
Thedoctor44

 

I suggest running these hardware tests.

Stress test your CPU with Prime95

I recommend running Prime95 for around 2 hours

warning   Warning

As with most stress tests your component's temperature will rapidly increase.
It is advised that you download a temperature monitoring program like HWmonitor
Keep an eye on your temperatures and stop the tests if it starts to overheat


Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

warning   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures


Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing


Run a Disk Check to scan for errors

Note   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times


Run SeaTools to see if your HDD or SSD is failing

Post back the results.
My System SpecsSystem Spec
13 Jun 2014   #28
scattycat69

Windows 7 64 bit Home Premiu
 
 

The CPU test temperature got up to 95 and then the computer turned off, so I didn't try re-running becasue of the temperature.
All the others ran ok, without any problems or error messages. the sfc /scannow came up with a few errors unable to fix. I did a print screen which Ive attached
My System SpecsSystem Spec
13 Jun 2014   #29
Thedoctor44

 

That's bad, very bad...

A CPU should never get that hot, no wonder you computer turned off.
You should check to see if there is enough airflow, is your case big enough?
Remove dust by using a can of compressed air.

Reapply thermal paste which should reduce the temperature.

Are you overclocking?
If so stop.
My System SpecsSystem Spec
18 Jun 2014   #30
scattycat69

Windows 7 64 bit Home Premiu
 
 

Hi doc
I thought so. There seems to be enough airflow? The vents are underneath the 'laptop' (desktop replacement). The fan was making a loud noise on Monday and I rang dell. They have an engineer coming today to change the heat sink and fan (at a cost!), but they also said this wouldn't cause the BSOD . The stop code is a processor error code? The guy did a remote access and updated the bios and something else, but within an hour it had blue screened again.

Whats overclocking? I'm not doing it deliberately, but how would I know if I was doing it?
My System SpecsSystem Spec
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