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Windows 7: BSOD - system at idle overnight - restarted okay

26 Apr 2014   #1
yrralrellim

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD - system at idle overnight - restarted okay

I woke up to a BSOD greeting me this morning. No new hardware installed; no new software installed by me but installed two non-Windows program updates on 4/24. [IrfanView & WinISO] Windows Update apparently installed PowerPoint Viewer on 4/26 (today) ???? although I already have a 2013 MS Office installation! (my 64-bit system was upgraded from Win Home Premium to Win Ultimate several weeks ago.)

NirSoft bluescreenview says CmBatt.sys driver caused the crash. I would like to PLEASE determine for sure what caused the BSOD so I can take any necessary action(s). Thank you.



My System SpecsSystem Spec
.
26 Apr 2014   #2
Thedoctor44

 

The driver at fault is esgiguard.sys which belongs to SpyHunter part of Enigma Software Group.

You are also getting errors from Malwarebytes, is the pro version installed because that will probably be why.

Please remove both then if the BSODs stop you can install Malwarebytes again but don't select the pro trial.



Code:
Unable to load image esgiguard.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for esgiguard.sys
*** ERROR: Module load completed but symbols could not be loaded for esgiguard.sys
Unable to load image mwac.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : esgiguard.sys ( esgiguard+14ec )
My System SpecsSystem Spec
26 Apr 2014   #3
yrralrellim

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the super-fast response. I will proceed as you suggested. My Malwarebytes is Premium v2.0.1.1004 and I also have SpyHunter v4.17.6.4336. Thanks again.
My System SpecsSystem Spec
.

26 Apr 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by yrralrellim View Post
Thanks for the super-fast response. I will proceed as you suggested. My Malwarebytes is Premium v2.0.1.1004 and I also have SpyHunter v4.17.6.4336. Thanks again.
If at all possible, revert to Malwatebytes 1.75....the new release has been noted to give a few BSOD's here. Wait until they have ironed out the issues with it before trying V2x again.

Its bad practice to have multiple anti-virus software installed. Get rid of Bitdefender.
Code:
fffff880`091b1928  fffff880`01519b80Unable to load image avc3.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avc3.sys
*** ERROR: Module load completed but symbols could not be loaded for avc3.sys
 avc3+0x72b80
Code:
fffff880`091b2948  fffff880`013cf1f0Unable to load image bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
 bdfwfpf+0x91f0
Uninstall Acronis Try & Decide
Code:
fffff880`091b1c58  fffff880`01ea40f2Unable to load image tdrpm273.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tdrpm273.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm273.sys
 tdrpm273+0x4c0f2
My System SpecsSystem Spec
26 Apr 2014   #5
yrralrellim

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

BitDefender is my anti-virus (and firewall) of choice. What other anti-virus ism trying to run?
My System SpecsSystem Spec
26 Apr 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Attachment 315365

You have Outpost Security Suite Pro installed according to your specifications?

At any rate, Bitdefender is contributing to your BSOD's....uninstall completely and replace with MSE.

Uninstall this too:
Code:
Emsisoft Anti-Malware 8.0 - Service	a2AntiMalware	Running	Auto	Own Process	"c:\program files (x86)\emsisoft anti-malware\a2service.exe"	Normal	LocalSystem	0
My System SpecsSystem Spec
26 Apr 2014   #7
yrralrellim

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Outpost was originally installed but was uninstalled in early March and was replaced by BitDefender.

Emsisoft Antimalware uninstalled.

SpyHunter4 uninstalled.

Malwarebytes v2 uninstalled. (Will find and install v1.75)

Apparently Acronis did not fully uninstall several weeks ago. I will clean up that problem but will have to reinstall Acronis -- there is no available uninstall file.
My System SpecsSystem Spec
26 Apr 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Replace Bitdefender with MSE too...its clearly identified in the .dmp files as a problem.
My System SpecsSystem Spec
26 Apr 2014   #9
yrralrellim

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

You are saying to totally ignore the recent av-test.org findings and replace BitDefender with MSE? AV-TEST - The Independent IT-Security Institute: Jan/Feb 2014
I do not trust MSE.

New problem now on every reboot:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: traymanager.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 5225df75
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.18444
Problem Signature 06: 52717edc
Problem Signature 07: 256
Problem Signature 08: 10
Problem Signature 09: System.InvalidOperationException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
My System SpecsSystem Spec
26 Apr 2014   #10
Thedoctor44

 

MSE is one of, if not the best anti virus that we have never found any problems using it.
If you don't want to listen then that's your own fault.
My System SpecsSystem Spec
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