Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC Crash to black screen with delayed sound looping no BSOD message

26 Apr 2014   #1
Reythe

Windows 7 Ultimate x64
 
 
PC Crash to black screen with delayed sound looping no BSOD message

Hi,

I've had computer problems for the past 3 months although I thought I had fixed it until just tonight I've tried to play Counter-Strike : Global Offensive and within 10minutes of gameplay the pc crashes to a black screen and I can still hear people on ventrilo for a couple of seconds before the sound loops into a glitchy mess. The screen turns black and I have to do a hard reset in order to re-start the PC. No BSOD message appears and only sometimes does a log appear when I use the program BlueScreenView.

Upon restarting PC and reconnecting to my game it took less than 5 minutes each time to crash to a black screen. In the past I was plagued with BSOD/random black screen crashes similiar to this and a memtest result indicated faulty RAM. I replaced my 2x4GB g.skill DDR3 RAM and have not had trouble for the past 3 weeks. I have also recently re-formatted my SSD and downloaded the newest Nvidia drivers but the PC still crashes, occasionly even whilst browsing the web and whilst the PC is idling.

My temps for my GPU/CPU are very stable and are low sitting at about ~40C idle and 50-60 at load. both are running at stock speed and are not overclocked. I ran the program and will include a .zip of what is going on and hopefully one of you will be able to help me. The GPU is only 9 months old and is still under warranty.

One last thing to note was there was always a loud ticking noise with my front fan as a bit of the dust mesh guard near the front panel came loose and was hitting the intake fan. I was listening to music when i heard a crunching noise and then silence and since then I had a look in BIOS to see that Fan #2 was N/A for it's RPM leading me to believe the intake fan is broken.

Whilst this happened the morning before my main troubles, I played for around 10 hours that day with 0 issues and temps were perfectly fine. If the fan is somehow causing this, it is not because of temperatures because I'm sitting around ~50C playing CS;GO on both GPU/CPU.

PC

CPU -i5-2500
MOBO -P8Z68V-LX
GPU - Gainward GTX 770 2GB
RAM - 2x4GB G.skill 1600mhz DDR3
PSU - 600W Enermax Bronze
SSD(Boot)#1 -Corsair Force III 128GB
HDD#2 - Samsung 1TB 7200RPM
HDD#3 - Hitachi 2TB 7200RPM


My System SpecsSystem Spec
.
26 Apr 2014   #2
Thedoctor44

 

0x116 errors are mostly caused by graphics drivers or a failing graphics card, I suggest running Furmark by following these instructions to rule out the hardware possibility.

Video Card - Stress Test with Furmark

Run it for around 30 minutes.

Post back the results.
My System SpecsSystem Spec
26 Apr 2014   #3
Gknrsy

ultimate 64
 
 

Hi ,

Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Install the driver again. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

My System SpecsSystem Spec
.

26 Apr 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

In addition, go through these steps to see if they help:

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
26 Apr 2014   #5
Reythe

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
0x116 errors are mostly caused by graphics drivers or a failing graphics card, I suggest running Furmark by following these instructions to rule out the hardware possibility.

Video Card - Stress Test with Furmark

Run it for around 30 minutes.

Post back the results.
Hi, I just ran the test and within 3 minutes the crash occurred. Do you need the log file because I'm not sure what directory it is located in.

EDIT : Just did a clean install of nvidia drivers as per the instructions in one of the posts above and am currently re-doing the test to see if it fixes it.

EDIT2: Just finished doing the test after the clean install and the temperatures rise from ~45 to 82C and by about 3 minutes in the PC will crash with a top temp of 82C and 100% load.
My System SpecsSystem Spec
26 Apr 2014   #6
Thedoctor44

 

That is a very strong indication your GPU is failing.
You should replace it.
My System SpecsSystem Spec
26 Apr 2014   #7
Reythe

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
That is a very strong indication your GPU is failing.
You should replace it.
Thanks, I'm going to try quickly swap out my GPU to see if it crashes with a different GPU, if it doesn't then I'm going to put the GTX 770 in to warranty. Thanks!
My System SpecsSystem Spec
26 Apr 2014   #8
Thedoctor44

 

No problem
My System SpecsSystem Spec
27 Apr 2014   #9
Reythe

Windows 7 Ultimate x64
 
 

Just out of interest, let's say I test my PC again with a different GPU (GTX 560 ti). If the problem still persists on a fresh format + new clean drivers, what other hardware could cause this type of error? The error is as below.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa8006efb4e0, 0xfffff88008b7e694, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042614-12308-01.
My System SpecsSystem Spec
27 Apr 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Motherboard or too much heat build up within the case.

Try seating the card in a different PCIe slot. Never overclock components that you are troubleshooting.
My System SpecsSystem Spec
Reply

 PC Crash to black screen with delayed sound looping no BSOD message




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Computer crashing: Black screen and looping sound
Hello everyone, I've built my new computer a week ago and I'm having a problem and I need to know ASAP if any part is defective to do a RMA. When I play games, (League of Legends, Cod4,..), my computer randomly crashes on a black screen and a looping bug sound. The monitor says ''Monitor going...
BSOD Help and Support
BSOD while running certain videogames w/ sound looping
Hello, I have had this PC for a number of months now but originally only had used to to browse the web and play a few games. Now that I've started using it more however, it has started to freeze, turn to a black screen, and sound loop until the computer restarts itself. This has happened many times...
BSOD Help and Support
Looping Sound after crash
Is there a way to turn off the looping sound i keep getting after my game crashes? I know it will go away if I turn my pc off but then I have to enter my 60 char pass at boot then at login then to load my hdds then i have to start all my programs up again and finaly start my game over . ...
Sound & Audio
BSOD Black screen crash
Hi Someone who solved a similiar prob pls help me I have a big prob with the pc, screen goes black and i cant do anything. Must use the on/off botton to reboot it, when this happens the major prob comes. No boot found on pc, pc wont boot then i go to the bios and the hd is not in there. I...
BSOD Help and Support
Black screen crash & restarts, no BSOD
Hi, My laptop crashs quite regular, black screens and restarts randomly. I used to think it was heat related but the laptop doesn't really get hot. Idles at 38c. There are no crash dump files at all, i've configured windows to not restart in the event of a crash and to generate a crash...
BSOD Help and Support
Black Screen Crash in games, no BSOD.
Hi there, over the last few months my laptop has been frequently crashing when playing games such as Counter Strike: Source, Team Fortress 2, Starcraft 2, as well as others. I'm not exactly sure what is wrong with my computer since it should be capable of handling all of these programs. It is...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App