Random BSOD Windows 7 Home Premium 32bit (0x0000008e and others)


  1. Posts : 4
    Windows 7 Home Premium 32bit
       #1

    Random BSOD Windows 7 Home Premium 32bit (0x0000008e and others)


    My wife's computer has been having random BSODs for a few weeks now. I have tested the memory with memtest, updated bios and all drivers I could find, changed out video card, replaced secondary hard drive, etc., but I'm stuck. I have uploaded the DM Log collector zip file. Any help is appreciated.
      My Computer


  2. Posts : 1,436
    Windows 8.1 Pro x64
       #2

    Hello,

    Code:
    MpKsl35d81015.sys           Wed Aug 21 15:32:05 2013 (52153FE5)
    When this file is present, it normally means that Mircosoft Security Essentials is corrupt, so please uninstall, and try a fresh install here: Microsoft Security Essentials - Microsoft Windows

    Code:
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+998 )
    In case it's not only the MSE, update, or reinstall DirectX: Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

    Afterwards, please post back the results.

    -Gamer
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 32bit
    Thread Starter
       #3

    Uninstalled MSE and reinstalled, and also reinstalled DirectX, but got another BSOD today. Attaching the DM Log collector zip file. Thanks.
      My Computer


  4. Posts : 4
    Windows 7 Home Premium 32bit
    Thread Starter
       #4

    Couple more BSOD recently. Attaching another zip. Going to take a closer look at some of the how-to debugging threads, but any help is appreciated.
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 32bit
    Thread Starter
       #5

    Is this saying that Internet Explorer is causing the issue? The _only_ thing we use IE for is our Foscam baby monitor, but it doesn't cause an issue on any other PCs.
    ...
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0x8304e000 PsLoadedModuleList = 0x8318e310
    Debug session time: Wed May 28 22:26:46.008 2014 (UTC - 4:00)
    System Uptime: 7 days 13:40:25.108
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000008E, {c0000005, 830d5dce, 9e912ba0, 0}

    Probably caused by : hardware ( nt!IoRetrievePriorityInfo+99 )

    Followup: MachineOwner
    ---------

    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 830d5dce, The address that the exception occurred at
    Arg3: 9e912ba0, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    nt!IoRetrievePriorityInfo+99
    830d5dce d3741b0f sal dword ptr [ebx+ebx+0Fh],cl

    TRAP_FRAME: 9e912ba0 -- (.trap 0xffffffff9e912ba0)
    ErrCode = 00000002
    eax=00000103 ebx=00000000 ecx=85f425f0 edx=00000001 esi=86f2b620 edi=86a623d8
    eip=830d5dce esp=9e912c14 ebp=9e912c34 iopl=0 nv up ei pl nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
    nt!IoRetrievePriorityInfo+0x99:
    830d5dce d3741b0f sal dword ptr [ebx+ebx+0Fh],cl ds:0023:0000000f=????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x8E

    PROCESS_NAME: iexplore.exe

    CURRENT_IRQL: 0

    MISALIGNED_IP:
    nt!IoRetrievePriorityInfo+99
    830d5dce d3741b0f sal dword ptr [ebx+ebx+0Fh],cl

    LAST_CONTROL_TRANSFER: from 83254f9f to 830d5dce

    STACK_TEXT:
    9e912c34 83254f9f 85f425f0 86a623d8 00000000 nt!IoRetrievePriorityInfo+0x99
    9e912cd0 8325bf71 85f425f0 86f2b620 00000000 nt!IopXxxControlFile+0x6aa
    9e912d04 83083856 00000784 00000edc 00000000 nt!NtDeviceIoControlFile+0x2a
    9e912d04 772670f4 00000784 00000edc 00000000 nt!KiSystemServicePostCall
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0cc2e4a0 00000000 00000000 00000000 00000000 0x772670f4


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!IoRetrievePriorityInfo+99
    830d5dce d3741b0f sal dword ptr [ebx+ebx+0Fh],cl

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nt!IoRetrievePriorityInfo+99

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    MODULE_NAME: hardware

    FAILURE_BUCKET_ID: IP_MISALIGNED

    BUCKET_ID: IP_MISALIGNED

    Followup: MachineOwner
    ---------
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 15:28.
Find Us