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Windows 7: BSOD on awake from Sleep (atikmpag.sys 0x00000116)

26 Apr 2014   #1
Cyber Coach

Windows 7 Ulitimate 64bit
 
 
BSOD on awake from Sleep (atikmpag.sys 0x00000116)

Running Asus laptop, x53U. Windows 7 Home Premium, 64 Bit, 8GB Physical memory. Fully patched (Windows) except for IE11 which is being dealt with in separate thread. Radeon HD 6290 ( AMD C-60 APU with Radeon)

Running latest BIOS from Asus. Updated ATI drivers to latest on ATI site. Shut off Graphic Acceleration.Set pagefile to zero, reboot and restored pagefile allowing Windows to select size. Ran sfc /scannow, no errors in any validations. Not sure how to shut off Hibernation. I shut it off in Power management Plan but this morning it awoke from Hibernation. (ATI CCC has its on power options for entire device, no hibernation option that I could find.)

Symptoms. If I press F1 (Sleep) device goes to sleep. When I awake it, mouse, space bar, shows black screen, then mouse cursor on black screen, then black screen and then BSOD. (This description is on the web from several users.) Error indicates atikmpag.sys with error code 0x00000116.

I can put it to sleep with Windows, (Start Orb, shutdown button, select Sleep). I can awake with power button and successfully login.

All USB devices, external drive, mouse radio removed same results.

Best options on web seem to be live with it and press power button. Saw one where I should re expand atikmpag.sys file. This error happened on old drivers and right after installing new drivers. Can't see how new file has become corrupt.

BIOS (to UFEI) has limited options. Usually there are some power options but none present.

I found a hotfix KB958685 which relates to sleep issues on numerous laptop. It fixes an issue where if sleep is induced by closing lid the machine will BSOD. While pressing F1 is not closing the lid it is similar in that I am using Hardware controls, F1 or lid closing, to invoke sleep.

Was thinking I would install KB958685 but thought it would be prudent to ask the experts before I do something I shouldn't have done.

There is also a chipset update on Asus but given I've updated video driver I am hesitant that an older vid driver is bundled in package.

Thoughts. KB958685? Asus Chipset Driver? Others?


My System SpecsSystem Spec
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26 Apr 2014   #2
HonorGamer

Windows 8.1 Pro x64
 
 

For us to better assist you, please follow the Blue Screen of Death (BSOD) Posting Instructions

-Gamer
My System SpecsSystem Spec
26 Apr 2014   #3
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Sorry about that. Ran the automated process from site to create zip folder.

Zip folder attached.
My System SpecsSystem Spec
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26 Apr 2014   #4
HonorGamer

Windows 8.1 Pro x64
 
 

It's blaming your video drivers:

Code:
Probably caused by : atikmpag.sys
Since you said you have already installed the latest drivers, i recommend a stress test: Video Card - Stress Test with Furmark

Post back with the results.

-Gamer
My System SpecsSystem Spec
27 Apr 2014   #5
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Will running this test in any way damage the machine. This is not my laptop and I understand the graphics are integrated into the CPU. I could be wrong.

Does it make sense that the machine will sleep with windows and awake with power button but crash when using F1 to sleep and a keyboard key to awake? There must be a subtle difference in the way windows is put to sleep.

Would be interested in your response. Have to help someone move today and then I can investigate test. Thanks for responding.
My System SpecsSystem Spec
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 BSOD on awake from Sleep (atikmpag.sys 0x00000116)




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