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Windows 7: BSOD while watching video (not porn!).

26 Apr 2014   #1
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 
BSOD while watching video (not porn!).

I've been getting these ntoskrnl.exe and ntkrnlmp.exe problems lately. Can someone help? I've followed all the BSOD instructions for option 2 and have uploaded the SF Diagnostic zip file. I ran WhoCrashed again just now, and somehow the dump files for the ntkrnlmp.exe have disappeared, though I am not imagining it since the ntkrnlmp.exe was what caused my computer to crash this morning. Instead, I have two new dump files that say swdumon.sys caused the crash, but I've since deleted the programs associated with the swdumon.sys file (SlimWare Utilities). Anyways, any help would be sincerely appreciated!


My System SpecsSystem Spec
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26 Apr 2014   #2
Thedoctor44

 

You are having pool corruption with driver verifier enabled, the driver cannot be identified so you should enable Special Pool in Driver Verifier.
Follow these instructions.

Driver Verifier - Enable and Disable

When you get to step 3 click Select individual settings from a full list.
The select Special Pool.

Post back the results.

I will say Driver Verifier can render the system unbootable so I recommend creating a restore point before hand, follow these instructions.

System Restore Point - Create

Post back any new dump files after special pool has been enabled.
My System SpecsSystem Spec
27 Apr 2014   #3
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Okay, I've followed the instructions, including the modification on Step 3 (Steps 4 and beyond, I just followed whatever instructions there were originally). So far, no BSODs so we'll see . . .
My System SpecsSystem Spec
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27 Apr 2014   #4
Thedoctor44

 

How long has it been running for?
It might take a while.
My System SpecsSystem Spec
27 Apr 2014   #5
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

It's just been one day. Next time the computer crashes, I'll post the dump file. Thanks for your help so far.
My System SpecsSystem Spec
17 May 2014   #6
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Hi, Thedoctor44, my computer crashed again. I've attached the minidump file specified in the WhoCrashed program here (do you also need the memory.dmp file [it's 600+ megabytes large]?), and here is what WhoCrashed told me about the crash:

On Sat 5/17/2014 3:17:43 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\051714-44241-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x1A (0x41284, 0x63E52001, 0x0, 0xFFFFF70001080000)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 5/17/2014 3:17:43 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1A (0x41284, 0x63E52001, 0x0, 0xFFFFF70001080000)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
My System SpecsSystem Spec
17 May 2014   #7
Thedoctor44

 

Upload the memory.dmp file to OneDrive then post the link.
My System SpecsSystem Spec
17 May 2014   #8
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

My System SpecsSystem Spec
17 May 2014   #9
Thedoctor44

 

That's a minidump file. It needs to be the memory.dmp file.
My System SpecsSystem Spec
17 May 2014   #10
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Damn, I don't know what is wrong with me! Here it is:

https://onedrive.live.com/?cid=9183E...F542F4D665!118
My System SpecsSystem Spec
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 BSOD while watching video (not porn!).




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