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Windows 7: 7 BSOD mostly IRQL_NOT_LESS_OR_EQUAL, ran out of ideas

27 Apr 2014   #1
TheOnlyRealTGS

Windows 7 Home Premium 64bit.
 
 
7 BSOD mostly IRQL_NOT_LESS_OR_EQUAL caused by ntoskrnl.exe

Hello, this is my first post on 7forums.
I have experienced 8 BSOD this year, and I'm out of ideas of what to do, so I created a account here.
Here's what I've tried:
  • Contacted Norton support (remote desktop, they removed an update)
  • Updated my BIOS to the very latest version from Asus (6 months old though)
  • Installed all recommended updates from WU
  • Did a full PC scan with Norton
  • Did a rootkit scan with Norton power remover
  • Ran a CHKDSK
  • Ran the Windows RAM test - no errors found
  • Returned my new ram (Inserted it 14 days before the first BSOD this year)
  • Uninstalled Corsair Link 2 and installed the newest version (contains "unstable" code)
  • Completely re-installed Norton 360

It's mostly IRQL_NOT_LESS_OR_EQUAL with the probability of it being caused by ntoskrnl.exe according to BlueScreenView.
Seems to happen pretty randomly, but a few times when the PC is sleeping, or Norton was doing a full PC scan. Just happened today when I set my PC to sleep.

PC Specs:
Quote:
Computer type
PC/Desktop
Computer Manufacturer
Custom build
OS
Windows 7 Home Premium 64bit.
CPU
i5 3570k
Motherboard
Asus P8Z77-M
Memory
Corsair Vengeance Bk DDR3-1600 DC - 8GB
Graphics Card(s)
EVGA GTX 670 FTW
Hard Drives
WD Caviar Black 1TB
Antivirus
Norton 360

Sorry if I missed anything, it's my first post.
Hope you guys can pinpoint me of what to do now


My System SpecsSystem Spec
.
27 Apr 2014   #2
Thedoctor44

 

Norton causes a lot of issues and this seems to be one of them.
Please remove Norton 360 by using the uninstaller.

Replace it with Microsoft Security Essentials and Malwarebytes.

Microsoft Security Essentials - Microsoft Windows

Malwarebytes | Free Anti-Malware & Internet Security Software

When installing Malwarebytes make sure you look at this:



You are having other errors but we'll try this first.
My System SpecsSystem Spec
27 Apr 2014   #3
TheOnlyRealTGS

Windows 7 Home Premium 64bit.
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
Norton causes a lot of issues and this seems to be one of them.
Please remove Norton 360 by using the uninstaller.

Replace it with Microsoft Security Essentials and Malwarebytes.

Microsoft Security Essentials - Microsoft Windows

Malwarebytes | Free Anti-Malware & Internet Security Software

When installing Malwarebytes make sure you look at this:



You are having other errors but we'll try this first.
Okay, but I'm paying a lot for all my Norton licences, so I assume you want to try this as a temporary option?
Also, do you think it would help to contact Norton support?
My System SpecsSystem Spec
.

27 Apr 2014   #4
Thedoctor44

 

Well yes it's only temporary for testing purposes.
After we isolate the issue then you could but at the moment lets see if this fixes your issues.
My System SpecsSystem Spec
27 Apr 2014   #5
TheOnlyRealTGS

Windows 7 Home Premium 64bit.
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
Well yes it's only temporary for testing purposes.
After we isolate the issue then you could but at the moment lets see if this fixes your issues.
Okay, but the BSOD happens like 2 times a week, so might take some time before we can be sure that Norton causes it. Should I return later then?
My System SpecsSystem Spec
27 Apr 2014   #6
Thedoctor44

 

Yes, just let us know
My System SpecsSystem Spec
27 Apr 2014   #7
TheOnlyRealTGS

Windows 7 Home Premium 64bit.
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
Yes, just let us know
Okay so I uninstalled Norton but kept the settings.
Then I followed your instructions and installed Microsoft Security Essentials and Malwarebytes.
I just had a crash right now where there were no BSOD, but everything shut down with the sound lagging, but I could hear my fans + HD still running, and it came up with that bootscreen where you can select safemode, safemode + network, and normal boot.
So I chose normal, and here I am
I was not doing anything special, had chrome, skype, vuze, raidcall, filezilla, and minecraft open.
What do you suggest now?
My System SpecsSystem Spec
27 Apr 2014   #8
Thedoctor44

 

Can you please run Furmark for around 30 minutes to stress test your graphics card.
Follow these instructions.

Video Card - Stress Test with Furmark

warning   Warning

This stress test isn't fail safe so watch the temperatures.
My System SpecsSystem Spec
27 Apr 2014   #9
TheOnlyRealTGS

Windows 7 Home Premium 64bit.
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
Can you please run Furmark for around 30 minutes to stress test your graphics card.
Follow these instructions.

Video Card - Stress Test with Furmark

warning   Warning

This stress test isn't fail safe so watch the temperatures.
Sorry I got to go soon, would 15 min be fine?
My System SpecsSystem Spec
27 Apr 2014   #10
Thedoctor44

 

Hmm, it varies from card to card how quickly the temperatures rise.

I would leave it until you get back.
My System SpecsSystem Spec
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 7 BSOD mostly IRQL_NOT_LESS_OR_EQUAL, ran out of ideas




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