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Windows 7: BSOD Help

27 Apr 2014   #1
hpcalhoun

Windows 7 Professional x64
 
 
BSOD Help

Hey All,

Hope all is well. I have recently been getting a blue screen of death randomly. Right before I get the BSOD both of my monitors (running dual) flash and show multiple colors (It kind of looks like vomit) and then the BSOD occurs. This leads me to believed its a video card or driver issue. I have uninstalled an video drivers and still get the screen. Here is the info from Windows.
I am also attaching the Debug file.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002DBD147
BCP3: FFFFF88006DC45D0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042714-20685-01.dmp
C:\Users\CALHOUN\AppData\Local\Temp\WER-37003-0.sysdata.xml

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Thanks for your help!!


My System SpecsSystem Spec
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27 Apr 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum hpcalhoun,

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

atikmdag.sys Fri Apr 24 16:51:57 2009 (49F199CD)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

amdiox64.sys Thu Feb 18 21:17:53 2010 (4B7D5A21)
AMD IO Driver
Driver Reference Table - amdiox64.sys

AtiPcie64.sys Wed Mar 10 20:33:45 2010 (4B97ADC9)
AMD PCIE Filter Driver[br]Found in my ATI video drivers (I have an Intel chipset)
Driver Reference Table - AtiPcie64.sys

To perform a clean install of a driver, follow this tutorial:Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-Reduce items at start-up:Perform a clean boot: Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:Replace Avast! with MSE.

Recommended antivirus program for Windows 7 based on stability compared to others:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Post back results.

BSOD BUGCHECK SUMMARY
Code:
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sun Apr 27 23:59:26.461 2014 (UTC + 6:00)
System Uptime: 0 days 0:27:56.334
BugCheck 3B, {c0000005, fffff80002dbd147, fffff88006dc45d0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+537 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  OUTLOOK.EXE
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Apr 26 02:20:02.091 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:53.324
BugCheck 1000007E, {ffffffffc0000005, fffff80002e0c123, fffff880031947a8, fffff88003194000}
Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
27 Apr 2014   #3
hpcalhoun

Windows 7 Professional x64
 
 

I think I have done most everything. How should I check to see if there is still an error? Should I attach another debug file?
My System SpecsSystem Spec
.

27 Apr 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Only if you get a bsod.
My System SpecsSystem Spec
06 May 2014   #5
hpcalhoun

Windows 7 Professional x64
 
 

Ok got another BSOD new debug file attached
My System SpecsSystem Spec
08 May 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The crash dump is not supplying enough information about the BSOD, but the event log is showing something vital:
Quote:
Event[404]:
Log Name: System
Source: Service Control Manager
Date: 2014-05-06T18:42:11.084
Event ID: 7000
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: OFFICE-PC
Description:
The AODDriver4.1 service failed to start due to the following error:
The system cannot find the path specified.
AMD Overdrive is always problematic. On a custom build computer, you should not have installed it in the first place.

I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
My System SpecsSystem Spec
08 May 2014   #7
hpcalhoun

Windows 7 Professional x64
 
 

I assumed that would be my next option. I was trying to prevent that luckily I just built it in December so there isn't much to back up.
My System SpecsSystem Spec
18 May 2014   #8
hpcalhoun

Windows 7 Professional x64
 
 

So the problem was I had a bad RAM Module. After performing several test in windows memory diagnostic I removed the bad ram and sent it off to be replaced under warranty. THANK YOU ALL SO MUCH FOR YOUR HELP!
My System SpecsSystem Spec
18 May 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news!

Let us know for any further issue.
My System SpecsSystem Spec
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 BSOD Help




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