Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD guaranteed on Wake from Sleep Mode - refurbished HP desktop

27 Apr 2014   #1
Lestertrey

Win 7 Professional 64bit
 
 
BSOD guaranteed on Wake from Sleep Mode - refurbished HP desktop

Hello and thanks for all of the great information I found here. In a nutshell, I get a BSOD, every time the CPU wakes up from sleep mode.

After reading many of the posts here, I thought maybe I could trouble shoot this myself. Ran a memory check and a DSKCHK, updated the BIOS, updated lots of model specific drivers from the HP website (but obviously not the right ones.) Downloaded Whocrashed, downloaded the MS SDK debugging tools. And gave up when I didn't have the right SYMBOLS pack. I tried, I really tried, for hours and hours. So today's event log is probably bloated from my failed efforts, and I apologize if that makes it harder. I included an older less cluttered version of the SF Diagnostic tools output from yesterday, before I undertook all of those efforts.


There seem to be two recurring issues:

This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x7A (0x20, 0xFFFFFFFFC000009D, 0xFFFFFA8004E84078, 0x0)
Error: KERNEL_DATA_INPAGE_ERROR

This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8005C22240, 0xFFFFFA8005C22520, 0xFFFFF80002DDD7B0)
Error: CRITICAL_OBJECT_TERMINATION


Thanks for your assistance.
Lester

I got this as an off-lease refurb from Tiger Direct. Aside form the sleep=death problem, I really like the machine (upgrading from XP and Vista.)

Hewlett-Packard HP Compaq dc7900 Small Form Factor
Board: Hewlett-Packard 3031h
3992 Megabytes Usable Installed Memory
Intel(R) Q45/Q43 Express Chipset [Display adapter] (2x)

2.53 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
3072 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded

ATAPI DVD D DH16D3S ATA Device [Optical drive]

Hitachi HDS721010KLA330 [Hard drive] (1000.20 GB) -- drive 0, s/n GTE000PAJZ0EGE, rev GKAOA9DA, SMART Status: Healthy


My System SpecsSystem Spec
.
27 Apr 2014   #2
HonorGamer

Windows 8.1 Pro x64
 
 

Hello,

Well it seems this one could be a multiple of problems.

First off I suggest for the time being uninstall norton, and install Microsoft Security Essentials - Microsoft Windows Do a full scan.

Also I suggest installing https://www.malwarebytes.org/ Install the free version. Make sure on the installer, uncheck that you want to use the trial version.

We are gonna try and knock it all out in a single post. So do the following

Quote:
CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).
Copy/paste the results into your next post.
SFC /SCANNOW Command - System File Checker

Quote:
BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
Coutesy of: writhziden

After all of this, please post back. And remember when you are doing the stress tests, make sure you are monitoring your temps.

-Gamer
My System SpecsSystem Spec
28 Apr 2014   #3
Lestertrey

Win 7 Professional 64bit
 
 

I know I ran CHKDSK, but don't see it in the log, so I would guess that PC went to sleep and crashed. Since then I have disabled sleep mode as a stop gap, and that's working, I will run CHKDSK again. Thanks again, this really is a great site I've learned a lot trouble shooting this. The last machine I built from the ground up ran WIN95, when I was young and had time to play. I was never an expert, and now I'm quite rusty and obsolete.

More to come,
Les
My System SpecsSystem Spec
.

28 Apr 2014   #4
HonorGamer

Windows 8.1 Pro x64
 
 

Thanks for the update, and please post back!

-Gamer
My System SpecsSystem Spec
21 Nov 2014   #5
Brutusfly

Windows 7 Pro 64bit
 
 
Same PC, same issue

Having the same issue with a nearly identical hp dc7900 sff pc. I've replaced nearly all drivers and flashed the bios. Changes to BIOS settings have so far not helped. I'll be more cautious about buying hp next time, as I don't foresee a solution other than wasting power by not sleeping the pc.
My System SpecsSystem Spec
Reply

 BSOD guaranteed on Wake from Sleep Mode - refurbished HP desktop




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Laptop extremely slow to wake up from sleep mode, 5+ minutes to wake
Hi, I am new here. Hoping someone can help me out with this issue. I work in IT so am not a complete computer bonehead and am at my wits end with this. My laptop is about 4 years old, it's a toshiba. For whatever reason, it started taking 5+ minutes to wake up from sleeping. If it sleeps...
Performance & Maintenance
BSOD mostly on wake from sleep mode
Hey guys, my BSOD happens usually about 2 - 5 mins after i wake my computer from sleep mode. Usually happens while im using google chrome. I have updated my graphics drivers (i usually keep them up to date) and that has not fixed the problem. The BSOD tells me that a display driver has failed or is...
BSOD Help and Support
Can't Wake From Sleep Mode
System goes into Sleep Mode, but when I try to wake, it freezes with Black Screen, so I have to restart system, and when I do, it gives me a "Resuming Windows" screen and takes me back to where the I was when Sleep Mode entered. By process of elimination, I know the problem is being caused...
Hardware & Devices
Won't wake from sleep mode
Hello all, I really hope someone can help me out. I am not savvy in this kind of stuff. My husband has a home built computer that runs our tv system with windows media center. He had to leave on a military deployment and right before he left he had to reinstall the OS. Since then the...
General Discussion
BSOD on sleep mode wake-up
New to this forum posted my specs while registering so I assume whoever wants to help me can access my profile and view them, I recently built my PC without to much problem, only little bug I have is the sata3 HDD connected with a 6gbs transfer sata cable in a sata3 port is only a 3gbs transfer...
BSOD Help and Support
PC into Sleep mode and cant wake up
The PC will go into sleep mode and sometimes I cant wake the thing up by moving the mouse which is a logitech Wave mouse and keyboard. Can someone tell me what settings I should have so that it doesnt go into sleep mode Thanks Kwack
Performance & Maintenance


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App