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Windows 7: BSOD happens randomly, random computer freezing occurs as well.

28 Apr 2014   #1
weilun

Windows 7 Ultimate x64
 
 
BSOD happens randomly, random computer freezing occurs as well.

Hi, this is my first post and I am hoping to solve the issue my custom computer is having. Some background story of my PC is, I've recently changed the mobo and ram after my computer is unable to start up. Reformat and changed HDD just 1 day ago and doesn't fix the problem.

I have attached the bsod logs in this post as well! Tried to hotfix the issue but realize I'm not capable of doing so atm. Found out that I have a Error 0x0000001E with all four parameters empty (full of 0 and nothing else).

I am having random computer freeze with freezing at desktop right after booting up, AND while shutting down (with the "Shutting Down" windows 7 background.)

Please help! Thank you!!!!!!


My System SpecsSystem Spec
.
28 Apr 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Weilun welcome to the forum.
I'm not a BSOD expert their will be one drop by.

I noticed in your specs under Anti virus NIL

I'm not sure what you mean by that. While you are waiting for one of our experts could you explain.

Delete/remove NIL virus | Antivirus software | Free Scan
My System SpecsSystem Spec
28 Apr 2014   #3
HonorGamer

Windows 8.1 Pro x64
 
 

Seems that you have no BSODs. Go to C:\Windows and look for a minidump folder. If there are any in there then post them up. If not then follow this tutorial Dump Files - Configure Windows to Create on BSOD to make sure everything is configured right.

Code:
Hotfix(s):                 4 Hotfix(s) Installed.
With you already having SP1 installed, you should have somewhere from 172-217 hotfixes installed. Use windows update and get your PC updated with the latest fixes. Otherwise your PC will be more vulnerable to viruses and Maleware.

-Gamer
My System SpecsSystem Spec
.

29 Apr 2014   #4
weilun

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Weilun welcome to the forum.
I'm not a BSOD expert their will be one drop by.

I noticed in your specs under Anti virus NIL

I'm not sure what you mean by that. While you are waiting for one of our experts could you explain.

Delete/remove NIL virus | Antivirus software | Free Scan
Hihi, it means that I currently do not have any anti-virus installed. previously was using Avira.

Quote   Quote: Originally Posted by HonorGamer View Post
Seems that you have no BSODs. Go to C:\Windows and look for a minidump folder. If there are any in there then post them up. If not then follow this tutorial Dump Files - Configure Windows to Create on BSOD to make sure everything is configured right.

Code:
Hotfix(s):                 4 Hotfix(s) Installed.
With you already having SP1 installed, you should have somewhere from 172-217 hotfixes installed. Use windows update and get your PC updated with the latest fixes. Otherwise your PC will be more vulnerable to viruses and Maleware.

-Gamer
Weird. The folder you asked me to go to is empty, and I followed the tutorial you gave me as well and the only thing different from the tutorial is "Automatically Restart" is unchecked. Otherwise it is all the same. Forgot to mention I just only reformat my computer and so I didn't have time to do windows update. However, I had this random BSOD and freezing issue before I did the reformatting (which is updated on windows update and has antivirus - Avira installed)

EDIT: Current dump mode is "kernel"

Thanks both for replying!
My System SpecsSystem Spec
29 Apr 2014   #5
HonorGamer

Windows 8.1 Pro x64
 
 

Okay, so you are saying after the BSOD occured you performed a clean install? And this is why you no longer have the dump files? Without the dump files we cannot be for sure what was causing the BSOD. Atleast until it happens again.

As an Anti-Virus I suggest Microsoft Security Essentials - Microsoft Windows

If you do have anymore BSODs, do not reformat and post up the files so we can find the cause of them.

-Gamer
My System SpecsSystem Spec
29 Apr 2014   #6
weilun

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by HonorGamer View Post
Okay, so you are saying after the BSOD occured you performed a clean install? And this is why you no longer have the dump files? Without the dump files we cannot be for sure what was causing the BSOD. Atleast until it happens again.

As an Anti-Virus I suggest Microsoft Security Essentials - Microsoft Windows

If you do have anymore BSODs, do not reformat and post up the files so we can find the cause of them.

-Gamer
Hihi! No, what I meant was I still have BSOD and freezing issues after I performed a clean install. I took a picture of the BSOD screen. This is the technical information for the BSOD after clean install. This BSOD happened after the clean install but I didn't get any dump files =( Really have no idea why. Maybe I have to wait for another BSOD to occur .. soon ...

*** STOP: 0x0000001E (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

Will get the anti-virus as mentioned by you!
My System SpecsSystem Spec
09 May 2014   #7
weilun

Windows 7 Ultimate x64
 
 

Bad news, BSOD yet again but this time around there's a file in minidump folder. But I can't attach any files with the extension .dmp in this forum .. ? Below is what I got from Windows.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 18441

Additional information about the problem:
BCCode: d1
BCP1: 0000000700000029
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88006C153C8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051014-13228-01.dmp
C:\Users\Weilun\AppData\Local\Temp\WER-75910-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
09 May 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

My System SpecsSystem Spec
09 May 2014   #9
weilun

Windows 7 Ultimate x64
 
 

Uploaded!
My System SpecsSystem Spec
10 May 2014   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

Not very much in the dump, let's try running driver verifier,

information   Information
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
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 BSOD happens randomly, random computer freezing occurs as well.




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