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Windows 7: Windows 7 64 bit Freezes and cannot boot new programs (DCOM?)

04 May 2014   #31
eharper256

Windows 7 Home Premium 64-bit
 
 

Reinstalled the Radeon drivers without using the Catalyst installer and we're back to 1600x900 again at least. Bitdefender is still dead.

Minitoolbox managed to download after the third attempt, probably because it was small. Larger downloads are still stuck at 0%. Output from minitoolbox as requested is attached.


My System SpecsSystem Spec
.
04 May 2014   #32
Thedoctor44

 

Well first of all bitdefender is known to cause issues.

Replace it with MSE

What was the user mode driver?

I'm curious if there is anything in the event viewer.

Go to Start and type in eventvwr then hit enter.
Go to Windows Logs, then right click System and click Save All Events As...
Save it to your desktop, upload it in a zip folder.
My System SpecsSystem Spec
04 May 2014   #33
eharper256

Windows 7 Home Premium 64-bit
 
 

<raises eyebrow> Seriously, MSE? Isn't that as holey as swiss cheese? Even Microsoft aren't recommending it last time I checked. I only picked up BitDefender after looking through alot of reviews on free anti-virus (used to use Kaspersky, but my license finally expired).

Event Viewer log is attached. OTL is currently running as well, managed to get that with the first download luckily.
My System SpecsSystem Spec
.

04 May 2014   #34
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Code:
eReg (Version: 1.20.138.34)
ILLUSION ???????? (Version: 1.00.0000)
ILLUSION ???????? ?????? (Version: 1.00.0000)
What do the above applications do? Are they games?

Network wise the logs seem fine. There is however quite a few errors regarding Online Armour. Your helper driver is not configured properly and has been disabled.

Code:
Name: Online Armor helper driver
Description: Online Armor helper driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: oahlpXX
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
Equally you have a driver that hasn't been installed though I understand that you have been having some more pressing issues which may be why.

Code:
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
Josh
My System SpecsSystem Spec
04 May 2014   #35
Thedoctor44

 

Hmm, more information would be useful.

Click here...




Run it as admin and upload the zip folder it creates on the desktop.
My System SpecsSystem Spec
04 May 2014   #36
eharper256

Windows 7 Home Premium 64-bit
 
 

Yes, those are Japanese Visual Novels. I'd imagine they come out as ? marks because the data is in Kanji.

OAHlp has been screwed for some time; but short of uninstalling and reinstalling it I don't know what to do about it.

Not even sure what the unknown device is. It seems to have suddenly appeared in the Device Manager. All it says is something about ACPI/PNP on its description, nothing else.

OTL has completed its run.

DM Log collectors result was already posted earlier, doctor. (http://www.sevenforums.com/attachmen..._130009_77.zip)
My System SpecsSystem Spec
04 May 2014   #37
Thedoctor44

 

Can you upload the msinfo file.
Go to Start
Type msinfo32.exe
Then click File > Save
Save it to your desktop, zip it up then upload that.

Can you not click find driver at all?
Does it have no other description.
My System SpecsSystem Spec
04 May 2014   #38
eharper256

Windows 7 Home Premium 64-bit
 
 

The unknown device has no other description, no. Attempting to update the driver just makes windows check the update service and shrug.

Here's your nfo
My System SpecsSystem Spec
04 May 2014   #39
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Code:
"{409CB30E-E457-4008-9B1A-ED1B9EA21140}" = Intel(R) Rapid Storage Technology
"{44B72151-611E-429D-9765-9BA093D7E48A}" = Intel® Trusted Connect Service Client
Did you uninstall these? That might be the reason for the unknown device. If memory serves me correct, Rapid Storage Technology is a disk controller driver.

There's quite a bit of information here so I am just churning through it and looking for anomalies.

Josh
My System SpecsSystem Spec
04 May 2014   #40
eharper256

Windows 7 Home Premium 64-bit
 
 

No, Rapid Storage is still working; it provides a tray icon when it does. I haven't tried to uninstall it at any point.

Google has decided to not work again just now though.
My System SpecsSystem Spec
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 Windows 7 64 bit Freezes and cannot boot new programs (DCOM?)




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