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Windows 7: BSOD while shutting down Windows 7 32bit PC

30 Apr 2014   #1
OverDose

Windows 7 & 8 Ultimate x64
 
 
BSOD while shutting down Windows 7 32bit PC

I have the above mentioned problem on my brother's desktop PC, which I recently did a complete fresh install of Windows 7 Ultimate 32bit, after he complained that he has been experiencing some slow down and also one major issue was that the PC was frequently asking for either a Windows Repair or Start Windows Normally at start up. He would select Start Windows Normally, but that would not boot into Windows.

Here are the system specs:
Windows 7 Ultimate 32-bit SP1
Intel Pentium E5400 @ 2.70GHz
2.00GB Single-Channel DDR2 @ 399MHz (6-6-6-18)
ASRock G41C-VS (CPUSocket) (Running most up to date Bios v1.4)
Intel G41 Express Chipset (ASRock)
232GB Seagate ST3250310AS ATA Device (SATA)
Optiarc DVD RW AD-7260S ATA Device
Realtek High Definition Audio
Motorola SM56 Speakerphone Modem
- which alternates between being properly installed (in Device Manager) and showing a yellow triangle with an exclamation mark on it. However when I click on properties, windows lists the correct driver information for this device.

So after I did the clean re-install of Windows 7 Ultimate 32bit, I proceeded to do a Windows Update to get all the required drivers. During restarts I would notice that right after the Windows restart screen switches off, a BSOD happen for a split second, then the machine restarts itself and boots into Windows (IF I do not get the error message that says I should either do a repair or start windows normally).

After booting into Windows (when it does eventually pass the options screen), I get notified that Windows has recovered from a serious error and the below message is listed in the description:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 7177

Additional information about the problem:
BCCode: 50
BCP1: FFFFFFE8
BCP2: 00000001
BCP3: 82C97559
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\043014-27456-01.dmp
C:\Users\Mzimasi\AppData\Local\Temp\WER-70762-0.sysdata.xml


I've loaded all the required software onto the machine and done definitions updates for MSE & Malwarebytes, and also did Defrags and also ran "Chkdsk /f" on my C: drive. The problem would stop for one or two restarts or shut downs, but then returns again.

I've created the required system info files and have attached both versions of the required files.


My System SpecsSystem Spec
.
30 Apr 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

My System SpecsSystem Spec
30 Apr 2014   #3
Thedoctor44

 

The driver for your Motorola voice modem is causing issues.
Can you remove it or if it's necessary can you update it as it's causing issues.

If you wish to update it then it's probably best doing it via device manager.

Code:
922ca000 923d5900   smserial T (no symbols)           
    Loaded symbol image file: smserial.sys
    Image path: \SystemRoot\system32\DRIVERS\smserial.sys
    Image name: smserial.sys
    Timestamp:        Mon Oct 26 15:08:57 2009 (4AE5BB89)
    CheckSum:         00112304
    ImageSize:        0010B900
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

30 Apr 2014   #4
OverDose

Windows 7 & 8 Ultimate x64
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
ICit2lol, thanks. I'll try the first two in Safe Mode. However, this BSOD was happening when I shut down from Safe Mode as well. So maybe the two scans you recommended might assist. I'll let you know what happens.

As for the Malware scans, I already have MSE & Malwarebytes Premiums (with latest definitions) which I scanned the entire system with, which returned no errors. And like I said before, this issue of the BSOD started the moment I started doing the Windows Updates to start the install for the system drivers. So I'll skip those scans. Thanks anyway. :-)


Quote   Quote: Originally Posted by Thedoctor44 View Post
The driver for your Motorola voice modem is causing issues.
Can you remove it or if it's necessary can you update it as it's causing issues.

If you wish to update it then it's probably best doing it via device manager.

Code:
922ca000 923d5900   smserial T (no symbols)           
    Loaded symbol image file: smserial.sys
    Image path: \SystemRoot\system32\DRIVERS\smserial.sys
    Image name: smserial.sys
    Timestamp:        Mon Oct 26 15:08:57 2009 (4AE5BB89)
    CheckSum:         00112304
    ImageSize:        0010B900
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Thedoctor44 - Thanks. I had a sneaky suspicion about this device, since it's also not showing up correctly or consistenly in Device Manager. I'm not too sure why my brother even needs this, as he uses USB modem to connect to the internet, and not this voice modem. I may just physically remove the thing from his case, and call that a day if this driver re-install does not work. However, it shows as being the most current version available for it though.

I'll give feedback shortly.
My System SpecsSystem Spec
30 Apr 2014   #5
Thedoctor44

 

Make sure you uninstall the driver software before removing the device as sometimes that can cause issues.

Any more problems let us know
My System SpecsSystem Spec
01 May 2014   #6
OverDose

Windows 7 & 8 Ultimate x64
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
Make sure you uninstall the driver software before removing the device as sometimes that can cause issues.

Any more problems let us know
@ICit2lol & @Thedoctor44, here's an update.

1).
I went and deleted the driver of the within Device Manager, as I have done before, and first had to log off the user account, and then did a shut down from the log on screen. This still created a BSOD when the PC shut down, then it restarted itself as what it usually does (which it shouldn't cos I shut down and not restarted). I then held down the power button to force shut down as it was starting up. I then removed power cable, then went into the case to remove the Motorola Voice Modem card installed on the motherboard. Then I did a boot into windows normally, which, when finished loading everything up, showed me a report of the last BSOD log that happened (same as posted in my first post). I then did a full shut down from the desktop. And VIOLA! It shut down and stayed shut down with no BSOD when shutting down.

I then proceeded with the following checks:
2).
Performed this sfc scan (SFC /SCANNOW : Run in Command Prompt at Boot) using a bootable USB drive loaded with an image of Windows 7 Ultimate 32bit. No integrity violations were found. So nothing found to be the problem this way.

3).
Then I booted into safe mode and ran this sfc scan (SFC /SCANNOW Command - System File Checker) just to recheck it as recommended. Then I also followed the last steps to create a sfcdetails.txt file which I have attached to this post, showing that it did not find any integrity violations again.

So far the only thing I did notice that was also happening now and again, is that the machine would freezing up for a minute or two when doing operations (with HDD light staying solid), but then the PC proceeds with operation without any error when it stops freezing. However, that was still with the Motorola Voice modem driver loaded and hardware connected to PC. I haven't noticed any freezes since I removed the Motorola Voice modem, so far.

And one other thing is that for some reason, all my Windows Updates for Windows 7, MSE, MS Office & any others, are not showing previous installation history. However Windows Update is showing me newer updates which I can install, which I have, except one which continually fails to load on the machine

This is the update that is failing to download and install properly:

"Update for Windows 7 (KB2952664)".
It returns the following error message:
Failed: 1 update.
Error(s) found:
Code 800736B3


So am not quite sure why it's having this issue. But so far, the BSOD at shut down seems resolved and also the wanting to do a repair at start up issue has also not appeared after several system restarts.
My System SpecsSystem Spec
01 May 2014   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

OD I have probably mentioned it before but run the chkdsk

http://www.sevenforums.com/tutorials/433-disk-check.html < you may even need to go to Option 2 and some of the fixes there if it comes up bad.
My System SpecsSystem Spec
01 May 2014   #8
OverDose

Windows 7 & 8 Ultimate x64
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
OD I have probably mentioned it before but run the chkdsk

http://www.sevenforums.com/tutorials/433-disk-check.html < you may even need to go to Option 2 and some of the fixes there if it comes up bad.
I just got through another chkdsk a short while agoi, after having removed the Motorola device and done the SFC scans. I ran chkdskv from CMD.exe in elevated mode (as I have done before) and it returned no errors in the report when it had completed.
My System SpecsSystem Spec
01 May 2014   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Just thought but it might be worth testing the RAM and the hard drive with SeaTools for Windows | Seagate - the drive and this

MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html this one you will need to make a bootable disk set the BIOSto optical (or USB if preferred) boot the machine and let it run for at LEAST 8 passesunless the errors come up straight away. Takes a fair time to completeand some leave it running overnight.

If you do get errors and have morethan one stick then you will need to test each one separately and maybe even inthe separate slots.
My System SpecsSystem Spec
01 May 2014   #10
OverDose

Windows 7 & 8 Ultimate x64
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Just thought but it might be worth testing the RAM and the hard drive with SeaTools for Windows | Seagate - the drive and this

MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html this one you will need to make a bootable disk set the BIOSto optical (or USB if preferred) boot the machine and let it run for at LEAST 8 passesunless the errors come up straight away. Takes a fair time to completeand some leave it running overnight.

If you do get errors and have morethan one stick then you will need to test each one separately and maybe even inthe separate slots.
Thanks am downloading SeaTools for Windows now and will run it on that machine. The case only has one 2GB stick of DDR2 RAM on it, so will run MEMTEST as well.

I'll give feedback once I've done both.

Thanks again.
My System SpecsSystem Spec
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 BSOD while shutting down Windows 7 32bit PC




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