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Windows 7: BSOD: when idle restarts. screen goes black

30 Apr 2014   #1
Kaptain 2 six

windows 7
 
 
BSOD: when idle restarts. screen goes black

Recently got this error when computer started up


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8002409040
BCP4: FFFFF800045154D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\042914-20701-01.dmp
C:\Users\Zach\AppData\Local\Temp\WER-30141701-0.sysdata.xml


RAN DM Log in said attachment. NOTE, in need of a new battery only using power outlet***


Very much appreciated guys



My System SpecsSystem Spec
.
30 Apr 2014   #2
Thedoctor44

 

What USB devices are you running?
It looks USB related.

Your CD-ROM filter driver by Gear Software is causing issues, please update it here if it's needed.

GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering

However I recommend uninstalling it completely if you don't use it.

It looks like multiple issues, one of them is USB related by the looks of it.

Code:
fffff880`060a7000 fffff880`06118000   spsys.sys
fffff880`06137000 fffff880`06148000   WinUsb.sys
fffff880`06148000 fffff880`0617e000   WUDFRd.sys
fffff880`05baa000 fffff880`05be0000   WUDFRd.sys
fffff880`05a6e000 fffff880`05a70000   USBD.SYS
fffff880`05be0000 fffff880`05bfb000   USBSTOR.SYS
fffff880`05a51000 fffff880`05a6e000   usbccgp.sys
fffff880`05b99000 fffff880`05baa000   WinUsb.sys
fffff880`05a1b000 fffff880`05a51000   WUDFRd.sys
fffff880`05bb6000 fffff880`05bb8000   USBD.SYS
fffff880`05a00000 fffff880`05a1b000   USBSTOR.SYS
fffff880`05b99000 fffff880`05bb6000   usbccgp.sys
fffff880`05bc9000 fffff880`05bff000   WUDFRd.sys
fffff880`05bb8000 fffff880`05bc9000   WinUsb.sys
fffff880`0409d000 fffff880`0409f000   USBD.SYS
fffff880`0208e000 fffff880`020a9000   USBSTOR.SYS
fffff880`015e0000 fffff880`015fd000   usbccgp.sys
fffff880`03b1c000 fffff880`03b2d000   WinUsb.sys
fffff880`02030000 fffff880`02066000   WUDFRd.sys
fffff880`043fd000 fffff880`043ff000   USBD.SYS
fffff880`015e0000 fffff880`015fd000   usbccgp.sys
fffff880`020c8000 fffff880`020e3000   USBSTOR.SYS
fffff880`03b1c000 fffff880`03b2d000   WinUsb.sys
fffff880`020c0000 fffff880`020f6000   WUDFRd.sys
fffff880`015e0000 fffff880`015ee000   crashdmp.sys
fffff880`03a06000 fffff880`03b22000   dump_iaStor.
fffff880`03b22000 fffff880`03b35000   dump_dumpfve
I don't think think that's everything but we'll see, I have a feeling something else is causing issues.

Do as suggested and post back the results.
My System SpecsSystem Spec
30 Apr 2014   #3
Kaptain 2 six

windows 7
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
What USB devices are you running?
It looks USB related.

Your CD-ROM filter driver by Gear Software is causing issues, please update it here if it's needed.

GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering

However I recommend uninstalling it completely if you don't use it.

It looks like multiple issues, one of them is USB related by the looks of it.

Code:
fffff880`060a7000 fffff880`06118000   spsys.sys
fffff880`06137000 fffff880`06148000   WinUsb.sys
fffff880`06148000 fffff880`0617e000   WUDFRd.sys
fffff880`05baa000 fffff880`05be0000   WUDFRd.sys
fffff880`05a6e000 fffff880`05a70000   USBD.SYS
fffff880`05be0000 fffff880`05bfb000   USBSTOR.SYS
fffff880`05a51000 fffff880`05a6e000   usbccgp.sys
fffff880`05b99000 fffff880`05baa000   WinUsb.sys
fffff880`05a1b000 fffff880`05a51000   WUDFRd.sys
fffff880`05bb6000 fffff880`05bb8000   USBD.SYS
fffff880`05a00000 fffff880`05a1b000   USBSTOR.SYS
fffff880`05b99000 fffff880`05bb6000   usbccgp.sys
fffff880`05bc9000 fffff880`05bff000   WUDFRd.sys
fffff880`05bb8000 fffff880`05bc9000   WinUsb.sys
fffff880`0409d000 fffff880`0409f000   USBD.SYS
fffff880`0208e000 fffff880`020a9000   USBSTOR.SYS
fffff880`015e0000 fffff880`015fd000   usbccgp.sys
fffff880`03b1c000 fffff880`03b2d000   WinUsb.sys
fffff880`02030000 fffff880`02066000   WUDFRd.sys
fffff880`043fd000 fffff880`043ff000   USBD.SYS
fffff880`015e0000 fffff880`015fd000   usbccgp.sys
fffff880`020c8000 fffff880`020e3000   USBSTOR.SYS
fffff880`03b1c000 fffff880`03b2d000   WinUsb.sys
fffff880`020c0000 fffff880`020f6000   WUDFRd.sys
fffff880`015e0000 fffff880`015ee000   crashdmp.sys
fffff880`03a06000 fffff880`03b22000   dump_iaStor.
fffff880`03b22000 fffff880`03b35000   dump_dumpfve
I don't think think that's everything but we'll see, I have a feeling something else is causing issues.

Do as suggested and post back the results.
That would make sense. one of my usb ports is kind of broken. i have to bend the pins on the port to plug in anything. I have my wireless stick in for my mouse. Updated the driver. let me run it one more time. thanks for the quick response

new log attached
My System SpecsSystem Spec
.

02 May 2014   #4
Kaptain 2 six

windows 7
 
 

i also noticed that if i close my laptop sometimes the screen goes black and i cant log in. but its random.
My System SpecsSystem Spec
02 May 2014   #5
Thedoctor44

 

Hmm, that sounds like a display issue.
What version is your graphics driver?
I would roll back if it's one of the latest versions as they're quite unstable at the moment.
If you choose to roll back do it through device manager.
My System SpecsSystem Spec
02 May 2014   #6
Kaptain 2 six

windows 7
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
Hmm, that sounds like a display issue.
What version is your graphics driver?
I would roll back if it's one of the latest versions as they're quite unstable at the moment.
If you choose to roll back do it through device manager.
currently mobile intel 4 series express chipset family [8.15.10.2202] i dont think i can roll back lol
My System SpecsSystem Spec
02 May 2014   #7
Thedoctor44

 

I recommend you create a restore point first to avoid further issues arising if you accidentally install the wrong thing (Or I suggest the wrong thing by mistake), so it's better to be safe than sorry.

warning   Warning

Before changing drivers, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point Manually before altering drivers.


Now you have created a restore point I suggest you update your graphics driver here if you haven't already done so.

https://downloadcenter.intel.com/Sea...Chipset+Family
My System SpecsSystem Spec
02 May 2014   #8
Kaptain 2 six

windows 7
 
 

updated driver to [8.15.10.2869]

new log if needed
My System SpecsSystem Spec
02 May 2014   #9
Thedoctor44

 

You still haven't removed CD-ROM Class Filter Driver by Gear Software like I asked you to.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
My System SpecsSystem Spec
02 May 2014   #10
Kaptain 2 six

windows 7
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
You still haven't removed CD-ROM Class Filter Driver by Gear Software like I asked you to.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
but i use it to burn CD's i updated that i believe through device manager. is their another software to replace it>?
My System SpecsSystem Spec
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