Windows keeps crashing - BSOD and random shutdowns

staples · 01 May 2014

Hello - if someone could help, i'd be eternally grateful! I have an ASUS laptop that is not even a year old, running on Win7 64bit. For the past few weeks the computer has been crashing periodically, sometimes BSOD and sometimes just random shutdowns. It's driving me crazy, and especially since this computer is my livelihood, I'm wondering if I just have to chuck it and get a new one. I don't know much about computers and what goes on 'behind the scenes', so any help would be greatly appreciated!

koolkat77 · 01 May 2014

Welcome to the forum staples,

Reduce items at start-up:

Startup Programs - Change

Perform a clean boot:

Troubleshoot Application Conflicts by Performing a Clean Startup

Norton can be a cause of BSOD's. Please remove it for testing purpose.

Recommended antivirus program for Windows 7 based on stability compared to others:-

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

SFC /SCANNOW Command - System File Checker

Scan with Kaspersky TDSSKiller:

Anti-rootkit utility TDSSKiller

ESET online scanner:

Free Online Virus Scanner | ESET

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

AiCharger.sys Fri Sep 23 08:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
Driver Reference Table - AiCharger.sys

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Keep us posted.

BSOD BUGCHECK SUMMARY

Code:

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Wed Apr  2 22:34:29.303 2014 (UTC + 6:00)
System Uptime: 0 days 0:54:26.193
BugCheck 50, {fffff8a01a641000, 0, fffff880018de1b9, 0}
Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+a0 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  ChromeHelper.e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Apr  1 04:39:37.246 2014 (UTC + 6:00)
System Uptime: 0 days 9:25:43.881
BugCheck 50, {fffff80003a00000, 0, fffffa800da5c786, 2}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+43836 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Feb 21 19:59:15.341 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:29.231
BugCheck A, {0, 2, 1, fffff80003adcd5f}
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Feb 21 19:56:19.472 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:33.362
BugCheck A, {0, 2, 1, fffff80003ae9d5f}
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

staples · 01 May 2014

Thanks for the response KoolKat! I'll try out your suggestions and post back.:)