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Windows 7: Numerous BSOD's. Normally caused while in sleep / putting to sleep.

01 May 2014   #1
BlazingFury1996

Windows 7 HP 64 bit.
 
 
Numerous BSOD's. Normally caused while in sleep / putting to sleep.

Hello Seveners!

I have been having trouble with a BSOD for a while now. It is getting to that extent that I bare it any longer! I need help!

Firstly, these BSOD's have been happening randomly, but normally the case is while it is in sleep, or when I put it to sleep, the screen will go black, but the laptop will refuse to actually sleep. It remains in this state of useless on-ness until either I pull the plug or it decides to BSOD.

I have a program called Soluto, which sends the details of the BSOD to my email. It said the error code was 1000009F and the likely cause was: nt driver.

I ran verifier.exe and restarted. Upon restarting I was constantly greeted by a BSOD informing me that there was a problem with HIDCLASS.SYS. Upon restarting with last known good configuration, I am here, looking for help! There are 6 results for HIDCLASS.SYS on my laptop, all seeming to point to AMD.

I have attached my Minidumps from today (two BSODes), my system NFO and a picture taken of the BSOD when booting after running verifier.exe. They are zipped as one, due to the fact that uploading of NFO files doesn't seem to be supported.

This is getting increasingly infuriating as I am constantly losing work!

System specs can be found on my profile and in the NFO.

I appreciate any help!

Many thanks,

Ben


My System SpecsSystem Spec
.
01 May 2014   #2
Thedoctor44

 

What USB devices have you got installed?

I believe we are looking at a USB device causing a bugcheck.
Do you have a gaming mouse or any mouse drivers installed?

HIDCLASS.SYS appears to be mainly caused by mouse drivers.

Because a lot of driver power state failures are caused by graphics drivers I recommend updating yours as it is very outdated.
Here's some instructions if you are unsure how to update it.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

Code:
fffff880`048f4000 fffff880`05302000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Sep 15 19:07:36 2011 (4E723EE8)
    CheckSum:         009C92B0
    ImageSize:        00A0E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Post back the results.
My System SpecsSystem Spec
01 May 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Some NTFS malfunction ....
Code:
fffff880`05c2ac48  fffff880`012fbff5*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 Ntfs+0xabff5
Caused by Panda FileShield. (c:\windows\system32\drivers\shldflt.sys)
Code:
fffff880`05c2b108  fffff880`019a30a7Unable to load image \SystemRoot\System32\DRIVERS\ShldFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ShldFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for ShldFlt.sys
 ShldFlt+0x40a7
I would suggest you to uninstall Panda Internet Security, at least as a test. Use the tool available here to uninstall it: Uninstallers (removal tools) for common Windows antivirus software - ESET Knowledgebase

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Driver Verifier is not needed at this stage.

Let us know the results.
My System SpecsSystem Spec
.

01 May 2014   #4
BlazingFury1996

Windows 7 HP 64 bit.
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
What USB devices have you got installed?

I believe we are looking at a USB device causing a bugcheck.
Do you have a gaming mouse or any mouse drivers installed?

HIDCLASS.SYS appears to be mainly caused by mouse drivers.

Because a lot of driver power state failures are caused by graphics drivers I recommend updating yours as it is very outdated.
Here's some instructions if you are unsure how to update it.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

Code:
fffff880`048f4000 fffff880`05302000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Sep 15 19:07:36 2011 (4E723EE8)
    CheckSum:         009C92B0
    ImageSize:        00A0E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Post back the results.
I will try this now! I do use a graphics tablet, which I believe is still classed as a mouse. I also use a wireless keyboard and mouse, which may also be causing a problem. I will let you know how things go with the updating. Many thanks.

Quote   Quote: Originally Posted by Arc View Post
Some NTFS malfunction ....
Code:
fffff880`05c2ac48  fffff880`012fbff5*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 Ntfs+0xabff5
Caused by Panda FileShield. (c:\windows\system32\drivers\shldflt.sys)
Code:
fffff880`05c2b108  fffff880`019a30a7Unable to load image \SystemRoot\System32\DRIVERS\ShldFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ShldFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for ShldFlt.sys
 ShldFlt+0x40a7
I would suggest you to uninstall Panda Internet Security, at least as a test. Use the tool available here to uninstall it: Uninstallers (removal tools) for common Windows antivirus software - ESET Knowledgebase

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Driver Verifier is not needed at this stage.

Let us know the results.
Thanks for your help! I will try this, and hopefully it, combined with the other answer will solve my problem!

I will keep you updated with the results.

Kind regards,

Ben
My System SpecsSystem Spec
01 May 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All the best.
My System SpecsSystem Spec
Reply

 Numerous BSOD's. Normally caused while in sleep / putting to sleep.




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